Patient Services Specialist

Community Bridges; Mesa (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

A forward-thinking healthcare agency is seeking a Patient Services Specialist to manage front-end operations at their clinic. This role is vital in ensuring a smooth patient experience by handling registrations, verifying insurance, and scheduling appointments. The ideal candidate will have strong customer service skills and a foundational knowledge of insurance processes. Join a dedicated team that provides essential services to individuals in need, making a significant impact in the community. If you are passionate about healthcare and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 1-3 years of experience in insurance verification or front desk in a medical setting preferred.
• Knowledge of AHCCCS and insurance processes.

Responsibilities

• Responsible for patient registration and verification of demographic information.
• Handles incoming calls and schedules appointments within established timeframes.

Skills

Insurance Verification

Customer Service

Demographic Information Management

Education

High School Diploma or GED

Bachelor’s Degree in Business or Healthcare

Job description

Join to apply for the Patient Services Specialist role at Community Bridges.

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.

Job Summary

The Patient Services Specialist is responsible for front-end business operations at the assigned clinic, including patient registration, verification of demographic information, creation and maintenance of electronic charts. This role handles incoming calls, schedules appointments within established timeframes, obtains demographic and insurance information, verifies insurance, and identifies patient funding sources, including eligibility for AHCCCS. The specialist notifies clinical team members upon registration completion and schedules follow-up appointments as needed.

Skills/Requirements

• High school Diploma or GED required; Bachelor’s Degree in Business or Healthcare preferred.
• 1-3 years of experience in insurance verification or front desk in a medical setting preferred but not required.
• Knowledge of AHCCCS, insurance processes, and strong customer service skills.
• Equivalent education and experience accepted.