Patient Services Specialist

OrthoArizona; Phoenix (AZ); On-site; Full time

Job summary

OrthoArizona seeks a Patient Services Specialist to join its healthcare team in Phoenix. This full-time entry-level role involves handling patient inquiries and managing documentation, providing an excellent opportunity for individuals interested in advancing their career in the medical field. The position offers support, comprehensive benefits, and opportunities for professional development within a collaborative environment.

Benefits

Comprehensive benefits package

Paid time off and holidays

401k with company contribution

Profit-sharing bonus structure

Opportunities for career development

Qualifications

• Excellent customer and patient service skills.
• Knowledge of medical terminology.
• Strong written and verbal communication skills.

Responsibilities

• Answering phones, screening, and routing calls.
• Indexing patient documents and routing electronic faxes.
• Assisting with other duties during downtime.

Skills

Customer service

Medical terminology

Communication skills

Computer proficiency

Education

High School diploma or GED

Job description

Join to apply for the Patient Services Specialist role at OrthoArizona

OrthoArizona is hiring skilled Medical Receptionists of all levels to join our team of healthcare providers. Whether you're entry-level or experienced, we offer a supportive environment to advance your career and improve patient experiences.

What to Expect:

• Pay: Starting from $17 per hour
• Location: Phoenix (JCL), AZ

As part of our mission to provide exceptional musculoskeletal care, you will receive:

• A comprehensive benefits package including medical, dental, vision, life, disability, pet insurance, paid time off, holidays, 401k with company contribution, profit sharing, and wellness reimbursements.
• Access to state-of-the-art facilities and advanced technology to support your role and professional growth.
• Opportunities for career development, specialization, and leadership within our organization.
• A collaborative culture promoting open communication, teamwork, and patient-centered care.
• A profit-sharing bonus structure based on outcomes and satisfaction.

Responsibilities include:

• Answering phones courteously, screening, routing calls, and documenting in the electronic medical record.
• Indexing patient documents and routing electronic faxes appropriately.
• Assisting with other duties as needed during downtime.
• Performing all other assigned duties.

Qualifications:

• Excellent customer and patient service skills
• Knowledge of medical terminology
• Proficiency with computer programs
• Strong written and verbal communication skills
• Training and ongoing knowledge of practice management software
• Adherence to Standard Operating Procedures
• High School diploma or GED

Preferred Experience:

• At least one year of medical office experience
• Bilingual abilities are a plus
• Experience with contact centers and insurance plans

About OrthoArizona:

• Serving the Greater Phoenix community since 1994, we are the largest physician-owned orthopedic and musculoskeletal care group in Arizona, with over 200 healthcare providers across 25 clinics.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare
• Industry: Medical Practices