Patient Services Specialist

Talentify; Winter Park (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify is seeking a detail-oriented Medical Receptionist to greet patients, collect insurance forms, verify data, and schedule appointments in our Winter Park, FL office. You will handle billing support, answer calls, and maintain accurate electronic and paper records with HIPAA compliance.

Strong communication and data-entry skills are essential in a fast-paced healthcare setting. Experience with EHR and insurance verification software is preferred, and a professional, empathetic demeanor is

Qualifications

• Greet patients and visitors professionally and warmly.
• Respond to patient inquiries compassionately and accurately.
• Collect and process insurance forms, medical histories, and consent forms.
• Maintain HIPAA confidentiality and patient privacy.
• Enter and verify data accurately in systems.

Responsibilities

• Answer phone calls and relay messages.
• Assist with filing, faxing, and scanning documents.
• Verify insurance information and process co-pays.
• Coordinate with radiologists, technologists, and staff on scheduling.
• Maintain accurate patient files (electronic and physical).
• Handle scheduling issues and billing-related inquiries with professionalism.

Skills

Customer service

Communication

Data entry

Multitasking

Attention to detail

Empathy

Education

High school diploma

Tools

EHR systems

Insurance verification software

Job description

Job Duties:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents
• Other duties as assigned.

Education and Experience:

• High school diploma or equivalent required.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.

Knowledge, Skills, and Abilities:

• Excellent customer services skills with the ability to be empathetic to patient needs.
• Ability to show genuine concern and understanding towards patient circumstances.
• Strong communication skills, with ability to listen actively, while entering and verifying data.
• Ability to handle difficult situations with patients or staff, finding amicable solutions to scheduling issues, billing problems, or patient concerns.
• Attention to detail, time management and organizational skills required.
• Maintain composure under pressure when dealing with challenging patient situations calmly.
• Ability to solve problems, multitask and work in a fast-paced environment.
• Dependability, reliability and teamwork are key success factors.
• Knowledge of healthcare insurance plans, medical terminology, and billing processes preferred.
• Knowledge of HIPAA regulations and patient confidentiality standards preferred.
• Familiarity with Electronic Health Records (EHR) systems and insurance verification software preferred.

Physical Requirements:

This position may require lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.