Patient Services Representative

Family Care Network; Bellingham (WA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Health benefits

PTO & PSL

401(k)

Job summary

Family Health Associates in Bellingham, WA is seeking a Patient Services Representative. This full-time, non-exempt role offers a wage range of $19.50–$28.93 per hour with a sign-on bonus up to $1,000 for full-time hires. Eligible part-time staff receive a $500 bonus with pro-rated hours.

The position emphasizes patient flow management, exceptional customer service, and accurate data entry in the clinic’s EMR. Benefits include multiple health plans, PTO/ PSL, and retirement options.

Qualifications

• High School diploma or GED required.
• Excellent communication and customer service skills.
• Ability to manage patient flow and multitask in a busy clinic.

Responsibilities

• Greet patients and manage front-desk operations.
• Handle scheduling, referrals, and medical records as needed.
• Answer calls and switchboard duties efficiently.
• Enter patient data accurately into the EMR system.
• Coordinate with clinical staff to support patient flow.

Skills

Communication

Customer service

Patient flow

Calm responsiveness

Data entry

Multitasking

Education

High School diploma or GED

Tools

EMR software

Job description

Description

Earn a sign-on bonus (up to $1,000) when you join our team as a Patient Services Representative!

Title: Patient Services Representative

Location: Family Health Associates

City: Bellingham, WA

Position: Full-time, non-exempt (hourly)

Compensation: The full wage scale is $19.50 - $28.93 per hour. Placement within the wage range is determined by the candidate’s relevant experience.

Bonus: Candidates are eligible to receive a sign-on bonus of $1,000 when accepting a full-time position (0.75 - 1.0 FTE) or $500 when accepting a part-time position (0.5 - 0.74 FTE)(Subject to payback clause).

Benefits:At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.

Health Benefits:

• Three Medical plan options
• Two Dental plans, including orthodontia for children and adults
• Employer-paid Vision coverage for employee and family
• Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
• Flexible Spending Account (FSA), Healthcare and Dependent Care
• Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
• Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
• Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
• Voluntary Accident and Hospital insurance plans with annual wellness benefits

*Eligibility for these benefits depends on your full-time or part-time status.

Time Off & Wellness:

• Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
• PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
• Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year.
• PSL accrues at 1 hour per 40 hours worked
• EIB accrues up to 32hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours

Retirement:

• 401(k) plan with employer match, both Traditional and Roth options available
• 401(k) Profit Sharing Plan
• Free financial planning guidance to support your retirement goals

Eligibility for these programs is based on your years of service and required hours.

Additional Benefits:

• Eligibility for FCN applicable bonuses

Job Summary:This position is responsible for the daily administrative functions of the clinic, acting to support patients while adhering to company policies and standards. Duties are site-specific and may involve all or some of the following: reception, medical records, switchboard, referrals, and scheduling.

We are looking for a qualified, motivated individual with a passion for family medicine who can:

• Communicate effectively
• Provide excellent customer service
• Effectively manage patient flow
• Respond to patient questions and/or concerns in a calm and helpful manner
• Accurately enter and review patient data in the EMR
• Prioritize and multitask on multiple projects with frequent interruptions

Knowledge, Skills and Abilities:

• Ability to establish lasting and effective employee relationships in a team environment
• Proficiency in using standard computer and office equipment
• Good spelling, grammar, typing, data entry, and phone skills
• Ability to maintain patient privacy and confidentiality
• Ability to adapt to process and procedure changes
• Ability to thrive and grow in a fast-paced, learning environment
• Medical office experience is helpful, but not required
• Bilingual a plus

About FCN:As an independent, locally owned, physician-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea.

Requirements

Education & Experience: High School diploma or GED, or equivalent knowledge and skills obtained through a combination of education, training, and experience.

Physical Requirements:While performing the duties of this job, the employee is required to stand, walk, sit, use hand to finger coordination, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, and listen attentively. The employee must occasionally lift and/or move up to 30 pounds.

Immunization Requirements:Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.

Family Care Network is a Drug-Free, Equal Opportunity Employer.