Patient Services Specialist

ThedaCare; Appleton (WI); On-site; USD 32,000 - 48,000; Part time

Job summary

An established healthcare provider is seeking a dedicated Patient Services Specialist to enhance the patient experience in homecare and hospice settings. This role involves coordinating patient needs, ensuring efficient care delivery, and collaborating with clinical teams to support a seamless care continuum. Ideal candidates will have a strong background in customer service and a passion for improving patient outcomes. Join a forward-thinking organization that values compassion and innovation in healthcare delivery.

Benefits

Health Coaches

Mental Health Support

Relaxation Rooms

Daycare Support

Work/Life Balance Initiatives

Qualifications

• Experience in customer service is essential for this role.
• Coordination of patient needs and care is a key responsibility.

Responsibilities

• Coordinate patient flow along the care continuum for homecare and hospice.
• Document patient information in the electronic medical record.

Skills

Customer Service

Care Coordination

Communication

Education

High School Diploma or GED

Job description

Why ThedaCare?

Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness –

• Lifestyle Engagement
  • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support

• Access & Affordability
  • e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!

Summary :

The Patient Services Specialist works closely with the homecare and hospice interdisciplinary clinical teams to support the patient flow along the care continuum. Coordinates the initial and ongoing scheduling needs for skilled care services while collaborating with other ancillary departments to ensure a timely, efficient, and seamless delivery of care.

Job Description:

SCHEDULE:

Shift: Weekend: Sat/Sun 7:30a - 8p

KEY ACCOUNTABILITIES:

• Reviews referral information to determine patient’s home medical needs for all new and existing skilled care referrals. Provides initial contact to patient/family and clinical team members.

• Initiates, coordinates, and documents pertinent and current medical information to ensure efficient care coordination for requested homecare and hospice services.

• Collects comprehensive information from referral source and/or patient/family that supports timely and appropriate care needs.

• Interfaces with other departments and disciplines to ensure all requests for services are coordinated in a timely and professional manner.

• Performs coordination of patient needs that support clinical, payer, and regulatory compliance.

• Coordinates complex patient needs to right level of clinical care support that is timely and efficient.

• Documents pertinent and current patient information and enters in to the electronic medical record as appropriate.

• Collaborates during daily huddles with clinical disciplines to ensure proper load leveling of available clinical resources to meet the needs of the patient’s plan of care.

QUALIFICATIONS:

• High School diploma or GED preferred

• Must be 18 years of age

• One year or experience with customer service

PHYSICAL DEMANDS:

• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance

• Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

WORK ENVIRONMENT:

• Normally works in climate controlled office environment

• Frequent sitting with movement throughout office space

• Use of computers throughout the work day

• Frequent use of keyboard with repetitive motion of hands, wrists, and fingers

Scheduled Weekly Hours:

24

Scheduled FTE:

0.6

Location:

TC at Home - Appleton,Wisconsin

Overtime Exempt:

No