Patient Services Specialist - Indian Land

OrthoCarolina; Marvin (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Services Specialist for their Indian Land team. The role involves greeting patients, managing paperwork, and ensuring accurate processing of patient claims. Ideal candidates will possess excellent customer service skills and a background in medical terminology. Join a dedicated team focused on improving patient experiences and outcomes.

Benefits

Paid Company Holidays

Wellness Programs

Tuition Reimbursement

Qualifications

• Minimum one year experience in a medical clinic setting.

Responsibilities

• Greets patients and prepares necessary paperwork.
• Answers phone calls, makes appointments, and performs cashier duties.
• Collects co-payments and manages medical information requests.

Skills

Customer Service

Insurance Knowledge

Medical Terminology

Education

High School Graduate

Associate or Bachelor's Degree

Tools

EPIC

Job description

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC, please visit https://www.orthocarolina.com/about-us.

We are currently searching for a Patient Services Specialist to work with our OrthoCarolina Indian Land team.

The Patient Services Specialist greets patients, prepares forms, collects, verifies, and enters patient information into EPIC necessary for the timely and accurate processing of patient claims.

Essential Functions:

1. Prepares paperwork necessary for the patient visit.
2. Answers incoming phone calls and directs calls, makes appointments, performs cashier duties as directed including posting of charges.
3. Collects co-payments, co-insurance, and balances due.
4. Follows the process for release of medical information and FMLA/disability forms completion as requested.

Skills and Abilities:

• Excellent customer service skills
• Working knowledge of insurance
• Epic/EMR background is a plus
• Medical terminology

Qualifications:

• High school graduate and/or an associate or bachelor's degree
• Prefer a minimum of one year experience in a medical clinic setting.