Patient Services & Scheduling Specialist (Hybrid)

Des Moines Orthopaedic Surgeons; West Des Moines (IA); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with company contribution

Health, dental, and vision insurance

Generous PTO (up to 22 days)

Job summary

Des Moines Orthopaedics in West Des Moines, IA is hiring a Patient Services Specialist to be the first point of contact for patients needing to schedule appointments, speak with a nurse, or be directed to billing. This full-time role Monday–Friday 8am–5pm is located on the second floor of our West Des Moines office, with a remote option after training and when metrics are met.

You will wear a headset to take calls, collect information about patients and insurance, and route them to a referred

Qualifications

• Clear and professional communication; active listening; asking questions without interrupting.
• Experience in call center or medical office settings preferred.
• Ability to reassure anxious patients and provide accurate information.

Responsibilities

• Take incoming calls using a headset and collect patient and insurance information.
• Direct patients to the appropriate provider or first available provider for their issue.
• Contribute to a positive patient experience and maintain calm, courteous service.

Skills

Communication

Customer Service

Calm

Multi-tasker

Education

High School or better

Job description

Des Moines Orthopaedics in West Des Moines, IA is hiring a Patient Services Specialist to be the first point of contact for patients needing to schedule appointments, speak with a nurse, or be directed to billing. This full-time role Monday–Friday 8am–5pm is located on the second floor of our West Des Moines office, with a remote option after training and when metrics are met.

You will wear a headset to take calls, collect information about patients and insurance, and route them to a referred