Patient Services Specialist

Des Moines Orthopaedic Surgeons; West Des Moines (IA); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with company contribution

Health, dental, and vision insurance

Generous PTO (up to 22 days)

Job summary

Des Moines Orthopaedics in West Des Moines, IA is hiring a Patient Services Specialist to be the first point of contact for patients needing to schedule appointments, speak with a nurse, or be directed to billing. This full-time role Monday–Friday 8am–5pm is located on the second floor of our West Des Moines office, with a remote option after training and when metrics are met.

You will wear a headset to take calls, collect information about patients and insurance, and route them to a referred

Qualifications

• Clear and professional communication; active listening; asking questions without interrupting.
• Experience in call center or medical office settings preferred.
• Ability to reassure anxious patients and provide accurate information.

Responsibilities

• Take incoming calls using a headset and collect patient and insurance information.
• Direct patients to the appropriate provider or first available provider for their issue.
• Contribute to a positive patient experience and maintain calm, courteous service.

Skills

Communication

Customer Service

Calm

Multi-tasker

Education

High School or better

Job description

Des Moines Orthopaedics - West Des Moines
West Des Moines, IA 50266, USA

Description

Having one point of connection for our patients, ensures our patients are directed to the right party when they call our office. As a Patient Services Specialists you will have the opportunity to be a kind and helpful voice on the phone for our patients needing to schedule an appointment, speak with a nurse, and/or direct to the billing department with questions. You will have multiple team members around you, but you have your own cubicle that can be tailored to your style. Prior experience in a call center environment and/or medical office are a plus. This is a full-time (Monday - Friday, 8a-5p) opportunity located on the second floor of our West Des Moines office. Job will offer a remote opportunity once training is complete and employee is ready to work hybrid.

Here’s What You Can Expect

• You will wear a headset, take incoming calls, gather information accurately and quickly about patients, insurance, and their situation.
• You will help match them with either a referred provider or the first available provider for their particular issue.
• Our patients are hurting, so you are understanding that they may not always be super pleasant, however, they are very grateful. You will work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around us

What We’re Looking For

• Communication. You know how to communicate clearly and professionally. You know how important it is to listen, ask questions, and avoid interrupting.
• Customer Service. Experience working with individuals with varying backgrounds to provide the necessary assistance and information. Call center, phone experience, preferred.
• Calm. Ability to provide reassurance when patients are nervous.
• Multi-tasker. Efficiently take in information while researching, to organize thoughts and quickly assist the patient in a timely manner.

Why DMOS?

• No nights or weekend coverage but opportunity for overtime in processing referrals
• Opportunity to work hybrid schedule (at home and in-office) after training and meeting metrics of position
• Friendly, fun, and dedicated peers
• 401(k) with company contribution event if you don't make one.
• Health, dental, and vision insurance including generous PTO with the option for hourly employees to earn up to 22 days a year
• We celebrated 70 years of orthopedic care in 2025!

DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.

Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email [e-mail] for more questions.

Education

Required

High School or better in General or related field.

Experience

• 1 year: Call Center
• 1 year: Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.