Patient Services Specialist

DMOS Orthopaedic Centers; West Des Moines (IA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company contribution

Health, dental, and vision insurance

Generous PTO (up to 22 days/yr)

Hybrid work after training

Job summary

DMOS Orthopaedic Centers is seeking a Patient Services Specialist to serve as the friendly, helpful voice for scheduling appointments and directing questions to nursing or billing. The role is full-time, 8a–5p, on the second floor in West Des Moines with a remote option after training and metrics are met, offering a hybrid work setup.

You will greet patients, collect information on insurance and needs, and route them to the appropriate provider while maintaining a calm, patient-centered approach.

Qualifications

• Prior experience in a call center environment and/or medical office is a plus.
• You will wear a headset, take incoming calls, gather information accurately and quickly about patients, insurance, and their situation.
• Excellent communication and customer service skills are essential for helping patients schedule appointments and address needs.

Responsibilities

• Answer incoming calls and collect necessary patient information.
• Direct patients to the appropriate provider or first-available provider for their issue.
• Assist patients with scheduling and routing questions while maintaining a compassionate, professional demeanor.

Skills

Call center experience

Medical office experience

Communication

Customer service

Tools

Phone headset

Job description

Description

Having one point of connection for our patients, ensures our patients are directed to the right party when they call our office. As a Patient Services Specialists you will have the opportunity to be a kind and helpful voice on the phone for our patients needing to schedule an appointment, speak with a nurse, and/or direct to the billing department with questions. You will have multiple team members around you, but you have your own cubicle that can be tailored to your style. Prior experience in a call center environment and/or medical office are a plus. This is a full-time (Monday - Friday, 8a-5p) opportunity located on the second floor of our West Des Moines office. Job will offer a remote opportunity once training is complete and employee is ready to work hybrid.

• You will wear a headset, take incoming calls, gather information accurately and quickly about patients, insurance, and their situation.
• You will help match them with either a referred provider or the first available provider for their particular issue.
• Our patients are hurting, so you are understanding that they may not always be super pleasant, however, they are very grateful. You will work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around us

What We’re Looking For

• Communication. You know how to communicate clearly and professionally. You know how important it is to listen, ask questions, and avoid interrupting.
• Customer Service. Experience working with individuals with varying backgrounds to provide the necessary assistance and information. Call center, phone experience, preferred.
• Calm. Ability to provide reassurance when patients are nervous.
• Multi-tasker. Efficiently take in information while researching, to organize thoughts and quickly assist the patient in a timely manner.

Why DMOS?

• Consistent, reliable schedule - No nights or weekend coverage but opportunity for overtime in processing referrals
• Opportunity to work hybrid schedule (at home and in-office) after training and meeting metrics of position
• Friendly, fun, and dedicated peers
• 401(k) with company contribution event if you don't make one.
• Health, dental, and vision insurance including generous PTO with the option for hourly employees to earn up to 22 days a year
• We celebrated 70 years of orthopedic care in 2025!

DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.

Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email [e-mail] for more questions