Patient Services & Scheduling Specialist

The Oregon Clinic; Portland (OR); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Healthcare: 100% covered medical

Dental insurance

Prescription insurance

401(k) retirement plan

Flexible Spending Account

Paid time off + 9 holidays

Wellness program

Employee assistance

Transit benefits: 70% transit pass

Employee discounts

Pet insurance (optional)

Job summary

The Oregon Clinic is seeking a full-time Patient Services Specialist for the Plastic Surgery East Clinic in Northeast Portland. The role focuses on patient check-in/out, scheduling, and handling inquiries to ensure a smooth, patient-centered experience.

Ideal candidates have at least one year in a medical office, strong customer service, and the ability to multitask across a multi-line phone system while maintaining privacy and safety. Monday–Friday, 8:00 am–5:00 pm with comprehensive benefits.

Qualifications

• Minimum of one year of work experience, preferably in a medical office.
• Strong customer service skills and experience are preferred.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Familiarity with insurance and referral processes.
• Excellent attendance and work ethic.
• Ability to communicate professionally with patients, physicians, and other team members.
• Commitment to patient-focused care, privacy, and safety.
• Prior EMR experience is strongly preferred; Epic experience is a plus.

Responsibilities

• Checking in and out new/established patients.
• Managing inbound referrals and scheduling patient appointments.
• Answering and directing calls on a multi-line phone system.
• Obtaining and completing insurance information.
• Handling incoming cosmetic patient inquiries and ensuring timely scheduling.
• Performing additional administrative and support tasks as needed.

Skills

Customer service

Communication

Multitasking

Independent work

Tools

Epic EMR

Job description

The Oregon Clinic is seeking a full-time Patient Services Specialist for the Plastic Surgery East Clinic in Northeast Portland. The role focuses on patient check-in/out, scheduling, and handling inquiries to ensure a smooth, patient-centered experience.

Ideal candidates have at least one year in a medical office, strong customer service, and the ability to multitask across a multi-line phone system while maintaining privacy and safety. Monday–Friday, 8:00 am–5:00 pm with comprehensive benefits.