Patient Services & Scheduling Specialist

Texas Oncology; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Texas Oncology, part of The US Oncology Network, is seeking a Patient Services Representative for our North Austin Gynecologic Oncology clinic. The role supports front-office operations, handles calls, schedules patients, and assists with insurance verification and billing in a full-time, Monday–Friday 8am–5pm schedule.

The ideal candidate has at least 0-3 years in medical office work, with EMR/EHR familiarity and experience in scheduling.

Qualifications

• High School Diploma or equivalent required.
• 0-3 years of medical business office experience.
• Experience with EMR/EHR (electronic medical/health record) preferred.
• Medical scheduling and appointment coordination experience preferred.
• Minimum 3 to 5 years medical business office experience.
• Minimum five years medical business office experience.

Responsibilities

• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel.
• Schedules new patients, patient referrals and returning patients in the computer system.
• Obtains and enters all insurance authorization, and correspondence relating to referrals.
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.

Skills

EMR/EHR experience

Medical scheduling

Customer service

Communication skills

Education

High School Diploma or equivalent

Tools

EMR/EHR software

Job description

Texas Oncology, part of The US Oncology Network, is seeking a Patient Services Representative for our North Austin Gynecologic Oncology clinic. The role supports front-office operations, handles calls, schedules patients, and assists with insurance verification and billing in a full-time, Monday–Friday 8am–5pm schedule.

The ideal candidate has at least 0-3 years in medical office work, with EMR/EHR familiarity and experience in scheduling.