Patient Services & Scheduling Coordinator

Jobtailor; Sparta Township (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

Jobtailor is seeking a professional front desk assistant for our medical office in New Jersey. You will greet visitors, manage registration, and maintain patient flow while delivering excellent customer service.

Responsibilities include EHR data entry, appointment scheduling, billing support, and coordinating with clinical staff for pre-authorizations and referrals. This role requires strong communication, organization, and computer skills, with flexibility to cover satellite offices as needed.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, orally and in writing.
• Excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous PSR experience preferred.
• Previous experience with standard office technology in a Windows-based environment preferred.
• Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.
• Ability to commute to satellite offices as needed.
• Flexibility with various work schedules and covering other staff when asked.

Responsibilities

• Greet visitors, patients, and families and direct them appropriately.
• Maintain efficient patient flow through registration and provide customer service.
• Answer telephone calls, direct calls, take accurate messages, and deliver them appropriately.
• Inform patients of physician schedule delays and assist with patient comfort.
• Post self-pay charges, collect payments, provide receipts, and reconcile daily payments and billing slips.
• Open and close batches, reconcile collections, prepare deposits, and document corrections.
• Scan insurance cards, process online insurance verifications, and update patient accounts.
• Update demographics, insurance information, HIPAA forms, and financial waivers.
• Schedule appointments, use waitlists, confirm future appointments, and review eligibility and phone reports.
• Schedule and enter orders for diagnostic tests and procedures.
• Coordinate with Patient Care Resources and clinical staff on timely pre-authorizations.
• Complete referrals and enter them into the appropriate system.
• Communicate problems, concerns, or issues to the Office Supervisor/Manager.
• Perform clerical duties including faxing, photocopying, scanning, filing, and mailings.
• Cover for other staff and office locations as requested.
• Follow downtime procedures and perform other required duties.

Skills

Customer Service Skills

Patient Registration

EHR Experience

Medical Office Knowledge

Office Technology Proficiency

Education

High School Diploma or GED

Associate Degree preferred

Tools

Practice Management System

Windows-Based Office Technology

Job description

Jobtailor is seeking a professional front desk assistant for our medical office in New Jersey. You will greet visitors, manage registration, and maintain patient flow while delivering excellent customer service.

Responsibilities include EHR data entry, appointment scheduling, billing support, and coordinating with clinical staff for pre-authorizations and referrals. This role requires strong communication, organization, and computer skills, with flexibility to cover satellite offices as needed.