Patient Services & Scheduling Coordinator

Fyzical; Delran Township (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

FYZICAL in Delran, NJ seeks a Customer Service Representative to be the first and last point of contact for patients. You will manage scheduling, gather patient data, communicate with physicians, and handle billing-related tasks to support clinicians and ensure smooth daily operations.

As part of a modern, technology-driven facility, you will contribute to outstanding patient experiences while coordinating with billing and front-desk staff.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Great communicator and multitasker, detail-oriented.
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain.
• H.S. graduate or GED certificate.

Responsibilities

• Handle patient scheduling, appointments, multi-phone line.
• Gather new patient data; keep track of all patient referrals.
• Disseminate information to patients; act as a go-between for patients and physicians.
• Send and keep a log of all reports sent to doctors.
• Collect all payments; insurance verification.
• Collect/open mail; distribute mail to proper areas/people.
• Send benefits paperwork to billing companies.
• Handle all scheduling and ensuing communication.
• Answer phones; act as a patient liaison and address questions from patients.
• Schedule patients; coordinate evaluations, re-evaluations, reminders and cancellations.
• Collect new patient intake information; track clinic referrals.
• Fax reports to physicians; keep a log of incoming reports.
• Verify insurance and track insurance-covered visits; take copayments.
• Check mail; track Explanation of Benefits.
• Communicate with the office manager and clinicians about scheduling/patient arrival

Skills

Great communicator

Multitasker

Detail-oriented

Empathetic

Positive attitude

Education

High school diploma or equivalent

Job description

FYZICAL in Delran, NJ seeks a Customer Service Representative to be the first and last point of contact for patients. You will manage scheduling, gather patient data, communicate with physicians, and handle billing-related tasks to support clinicians and ensure smooth daily operations.

As part of a modern, technology-driven facility, you will contribute to outstanding patient experiences while coordinating with billing and front-desk staff.