Patient Services Representatives CHP Mendota Health Center

COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS; Mendota (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

On-the-job training

Career development opportunities

Job summary

COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS is seeking a compassionate Patient Services Representative to provide exceptional customer service to patients and handle administrative tasks within a healthcare facility. This role requires excellent communication skills, a positive attitude, and the ability to work collaboratively in a fast-paced environment.

The ideal candidate will manage patient check-ins and updates, assist with inquiries, and work closely with healthcare professionals to enhance patient experiences. The position comes with a comprehensive benefits package, including health insurance and paid time off.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Previous experience in a healthcare or customer service role preferred.
• Strong interpersonal and communication skills.
• Proficiency in using healthcare management software and office applications.
• Ability to multitask and manage time effectively in a busy environment.
• Empathetic and patient-focused approach.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Manage patient check-in and check-out processes.
• Maintain and update patient records.
• Answer phone calls and respond to patient inquiries.
• Schedule and confirm patient appointments.
• Verify insurance information and assist with billing inquiries.
• Collaborate with healthcare professionals.
• Address and resolve patient concerns.
• Perform general administrative duties.

Skills

Customer service

Communication skills

Healthcare management software

Time management

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

Healthcare management software

Office applications

Job description

Job Title: Patient Services Representative

We are seeking a compassionate and detail-oriented Patient Services Representative to join our dynamic team. The ideal candidate will provide exceptional customer service to patients, handle administrative tasks, and ensure smooth operations within the healthcare facility. This role requires excellent communication skills, a positive attitude, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Manage patient check-in and check-out processes, ensuring accuracy in data entry and documentation.
• Maintain and update patient records, ensuring confidentiality and compliance with healthcare regulations.
• Answer phone calls and respond to patient inquiries regarding appointments, insurance, and general information.
• Schedule and confirm patient appointments, coordinating with medical staff as needed.
• Verify insurance information and assist patients with billing inquiries and payment processing.
• Collaborate with healthcare professionals to optimize patient flow and enhance the patient experience.
• Address and resolve any patient concerns or complaints promptly and courteously.
• Perform general administrative duties, including filing, faxing, and scanning documents.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Previous experience in a healthcare or customer service role preferred.
• Strong interpersonal and communication skills.
• Proficiency in using healthcare management software and office applications.
• Ability to multitask and manage time effectively in a busy environment.
• Empathetic and patient-focused approach.

Why Join Us?

• Opportunity to make a positive impact on patients' healthcare experiences.
• Collaborative and supportive team environment.
• On-the-job training and opportunities for career development.
• Comprehensive benefits package, including health insurance and paid time off.

If you are dedicated to providing excellent patient care and are eager to be part of a team that values compassion and professionalism, we encourage you to apply for the Patient Services Representative position.