Patient Services Representative - We will train!

Midwest Eye Consultants; Greenwood (IN); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

6.5 paid holidays

10 days PTO in first year

Health, dental, vision benefits

401k retirement plan

Certification program for wage growth

Job summary

Midwest Eye Consultants seeks a Patient Services Representative to welcome patients, verify information, and support front-desk operations. The role includes greeting patients, scheduling visits, handling calls, and addressing basic billing inquiries while ensuring smooth check-in and copay collection.

Training will be provided; prior medical office experience is helpful but not required. A positive, patient-focused attitude is essential for success in this busy ophthalmology practice.

Qualifications

• Prior office experience is beneficial, but not required, as we provide a comprehensive training program.
• Candidate should have a positive attitude and a patient-focused approach.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phones, schedule appointments, and assist in patient communications and recalls.
• Explain billing questions and available services to patients.
• Prepare patient charts before appointments and update upon arrival.
• Process payments, file clean claims, and manage insurance information.
• Balance cash drawer and prepare daily deposits; monitor office flow and delays.
• Maintain a safe and clean office environment and support other office tasks.

Skills

Attention to detail

Tools

EHR

Job description

Patient Services Representative - We will train!

Job Category: Patient Services

Requisition Number: PATIE005454

• Posted : July 22, 2026
• Full-Time
• On-site

Locations

Showing 1 location

MWEC Greenwood
2020 S State Road 135
Greenwood, IN 46143, USA

MWEC Greenwood
2020 S State Road 135
Greenwood, IN 46143, USA

Do you pride yourself on your attention to detail? Are you energized and inspired when caring for others? Our Patient Services team serve as the welcoming committee for our patients, greeting them upon arrival, and collecting the necessary information for their visit. They also support the financial success of our practice by handling patient accounts, collecting patient copays, and filing insurance claims. Prior office experience is beneficial, but not required, as we have a comprehensive training program. If you pride yourself on a positive attitude and a patient-focused experience, we invite you to bring your unique talents and join our team!

POSITION SUMMARY

POSITION SUMMARY: The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

WHAT WE OFFER:

• Starting wage will be based on knowledge, skills, and experience.
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES:

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environmentPerform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work Environment: Professional medical office environment.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Preferred

Previous patient registration and or patient check-out beneficial.

Previous experience in a fast-paced medical environment preferred.

Attention to detail is a must!

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.