Patient Services Representative - Urgent Care

Raleigh Orthopaedic Clinic; Garner (IA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

FSA option

HSA option

Retirement plan

Company-paid life insurance

Paid Time Off

Job summary

Raleigh Orthopaedic Clinic is seeking a Patient Services Representative for Garner Urgent Care. The role focuses on delivering a seamless patient experience from arrival through check-in and beyond.

The position requires at least 1 year in a medical office, strong attention to detail, and outstanding customer service in a fast-paced setting. Never miss a beat in coordinating with clinicians and staff.

Qualifications

• At least 1 year of experience in a medical office setting is required.
• Exceptional attention to detail and accuracy.
• Commitment to delivering top-tier customer service.

Responsibilities

• Greet patients and visitors with warmth and professionalism.
• Accurately collect and input patient information into the electronic health record system.
• Verify insurance coverage and obtain necessary authorizations.
• Handle incoming calls and front desk correspondence.
• Collaborate with clinical and administrative staff to provide outstanding service.

Skills

Attention to detail

Customer service

Multi-tasking

Interpersonal communication

Medical office experience

Job description

Career Opportunities with Raleigh Orthopaedic Clinic

A great place to work.

Careers At Raleigh Orthopaedic Clinic

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Patient Services Representative - Full-Time Position - Wakefield and Garner Locations

We’re seeking a detail-oriented and highly personable Patient Services Representative to join our team at our Garner Urgent Care. This role is vital to ensuring a seamless experience for every patient from the moment they walk through our doors.

Key Responsibilities:

• Greet patients and visitors with warmth and professionalism
• Accurately collect and input patient information into the electronic health record system
• Verify insurance coverage and obtain necessary authorizations
• Handle incoming calls and front desk correspondence
• Collaborate with clinical and administrative staff to provide outstanding service

What You Bring:

• Exceptional attention to detail and accuracy
• Commitment to delivering top-tier customer service
• Ability to thrive in a fast-paced environment while juggling multiple tasks
• Ability to build and maintain positive, effective working relationships with co-workers, providers, and patients
• At least 1 year of experience in a medical office setting is required

Schedule:

• This position works three 13-hour shifts per week. The schedule rotates weekly and some weekend work is required as part of the rotating schedule.
• Full medical, dental, and vision coverage with FSA and HSA options
• Retirement plan with employer contributions
• Company-paid life insurance
• Paid Time Off program

Compensation:

• $17.50–$23.50 per hour, based on experience