Patient Services Representative - Urgent Care

Raleigh Orthopaedic Clinic; Garner (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Raleigh Orthopaedic Clinic in Garner invites applications for a Patient Services Representative at our Garner Urgent Care location. You will be the first point of contact, ensuring a friendly, accurate check-in experience for every patient.

The role requires attention to detail, strong customer service, and at least one year of medical office experience. You will input data into the EHR, verify insurance, handle calls, and support a collaborative team.

Qualifications

• Minimum 1 year of experience in a medical office setting.
• Exceptional attention to detail and accuracy.
• Commitment to delivering top-tier customer service.
• Ability to thrive in a fast-paced environment.
• Ability to build and maintain positive relationships with coworkers, providers, and patients.

Responsibilities

• Greet patients and visitors with warmth and professionalism.
• Accurately collect and input patient information into the electronic health record system.
• Verify insurance coverage and obtain necessary authorizations.
• Handle incoming calls and front desk correspondence.
• Collaborate with clinical and administrative staff to provide outstanding service.

Skills

Attention to detail

Customer service

Fast-paced environment

Relationship building

Medical office experience

Job description

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Patient Services Representative - Full-Time Position - Wakefield and Garner Locations

We’re seeking a detail-oriented and highly personable Patient Services Representative to join our team at our Garner Urgent Care. This role is vital to ensuring a seamless experience for every patient from the moment they walk through our doors.

Key Responsibilities:

• Greet patients and visitors with warmth and professionalism
• Accurately collect and input patient information into the electronic health record system
• Verify insurance coverage and obtain necessary authorizations
• Handle incoming calls and front desk correspondence
• Collaborate with clinical and administrative staff to provide outstanding service

What You Bring:

• Exceptional attention to detail and accuracy
• Commitment to delivering top-tier customer service
• Ability to thrive in a fast-paced environment while juggling multiple tasks
• Ability to build and maintain positive, effective working relationships with co-workers, providers, and patients
• At least 1 year of experience in a medical office setting is required

Schedule:

• This position works three 13-hour shifts per week. The schedule rotates weekly and some weekend work is required as part of the rotating schedule.
• Full medical, dental, and vision coverage with FSA and HSA options
• Retirement plan with employer contributions
• Company-paid life insurance
• Paid Time Off program

Compensation:

• $17.50–$23.50 per hour, based on experience