Patient Services Representative - University OB/GYN - Magee Women's Hospital

UPMC; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a compassionate Patient Services Representative to join their dynamic team at a renowned women's hospital. This full-time role involves essential administrative tasks such as patient check-in, appointment scheduling, and financial responsibility education. Ideal candidates will bring clerical experience and a customer-focused mindset. The organization promotes a culture of service excellence and offers comprehensive benefits, including career development opportunities and work-life balance support. If you are dedicated to providing exceptional patient care and thrive in a collaborative environment, this position is perfect for you.

Benefits

Career Development Opportunities

Comprehensive Health Benefits

Work-Life Balance Support

Paid Time Off

Wellness Programs

Qualifications

• Two years of experience in healthcare, billing, or customer service preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Greet patients and assist with check-in procedures.
• Schedule appointments and manage patient inquiries.

Skills

Customer Service

Clerical Skills

Medical Terminology

Proficiency with Computers

Education

High School Diploma

Tools

Epic

Medipac

Job description

Patient Services Representative - University OB/GYN - Magee Women's Hospital

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Job Details

• Hours: Monday-Friday, 8:00am to 5:00pm. No evenings, weekends, or holidays.
• Location: UPMC Magee Women's Hospital - 300 Halket St., Pittsburgh, PA 15213
• Position: Full-Time, Patient Services Representative

Position Overview

We are seeking a compassionate and dedicated individual to support our busy Ob/Gyn practice. The role involves patient check-in/out, appointment scheduling via in person, phone, and MyUPMC App, along with administrative duties. Previous clerical experience and Epic knowledge are preferred but not required.

Key Responsibilities

1. Greet patients warmly and assist with check-in procedures.
2. Schedule appointments and follow-up visits.
3. Collect copayments and payments at the point of service.
4. Update patient demographics and insurance information.
5. Educate patients about financial responsibilities and assist with portal registration.
6. Verify insurance benefits and obtain necessary signatures following HIPAA regulations.
7. Assist with administrative tasks such as medical record scanning and faxing.
8. Promote a culture of service excellence and handle patient inquiries effectively.

Minimum Qualifications

• High school diploma or equivalent.
• Proficiency with computers and office equipment.
• Preferred: Two years of experience in healthcare, billing, or customer service; knowledge of medical terminology; experience with Medipac, Epic, or similar systems.
• Act 34 clearance required.

UPMC Offers

• Career development opportunities.
• Comprehensive health and welfare benefits.
• Work-life balance support, including PTO and wellness programs.
• Competitive pay including base, merit, and premium pay.

Additional Information

UPMC is an Equal Opportunity Employer committed to diversity and inclusion, supporting various Employee Resource Groups and diversity initiatives.