Patient Services Representative - OB/GYN - Magee Women's Hospital

UPMC; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Full-Time Patient Services Representative to join their OB/GYN Associates team. This role is pivotal in ensuring patients receive a warm welcome and seamless service, from scheduling appointments to collecting payments. You'll collaborate with a dedicated team to enhance the patient experience, utilizing innovative technologies and providing essential information on financial responsibilities. With a commitment to community health and a supportive work environment, this position offers a fulfilling career path with competitive benefits and a focus on work-life balance. If you are passionate about patient care and service excellence, this opportunity is perfect for you.

Benefits

Health and Welfare Benefits

PTO and Wellness Programs

Paid Parental Leave

Competitive Pay

Retirement Program

Qualifications

• Strong customer service skills are essential for patient interactions.
• Previous experience in a medical office setting is preferred.

Responsibilities

• Greet patients warmly and assist with check-in processes.
• Collect copayments and update patient information as needed.
• Schedule follow-up appointments and connect patients to resources.

Skills

Customer Service Skills

Communication Skills

Problem Solving

Attention to Detail

Education

High School Diploma

Experience in Medical Office

Tools

Epic

Biometrics System

MyUPMC Patient Portal

Job description

UPMC is hiring a Full-Time Patient Services Representative to help support their OB/GYN Associates of Pittsburgh office at Magee Women's Hospital!

Hours: Monday-Friday, 8:00am to 4:30pm with some variation. No evenings, weekends, or holidays!

Location: Magee Women's Hospital - 300 Halket St., Pittsburgh, PA 15213. This position may require travel to other offices in Wexford, Blawnox, or West Mifflin to support staffing needs, as needed.

Position Specifics: This position will be responsible for answering telephone calls and scheduling patient appointments and working with 3-4 other office Patient Services Representatives to complete daily office tasks. Previous medical office and Epic experience is preferred but not required.

Department Details: University of Pittsburgh OB/GYN Associates of Pittsburgh is an OBGYN office that provides gynecologic and obstetric care to patients in the Greater Pittsburgh area. We see patients for a variety of reasons, from routine care and contraception counseling to surgical needs and care throughout pregnancy.

What Can You Bring to UPMC?

• Contribute to UPMC’s mission of Life Changing Medicine
• Set the standards for the level and quality of care for the care delivery team
• Provide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members.
• Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care.
• Demonstrate a commitment to the community and to your health care profession

What Can UPMC Do for You?

• A career path that provides you with the right experience to be successful in the position you want to obtain now and in the future
• Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
• Work-life balance to help manage other important aspects of your life such as PTO, wellness programs, paid parental leave
• Competitive pay for the work that you do – base pay, merit, and premium pay

Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representatives display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Provide a warm greeting for all patients
• Guide patients through the use of self-arrival technology or check-in patients at the desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patients to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understand the principles of service recovery and be both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute/triage phone calls to other areas and/or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing. Performs in accordance with system-wide competencies/behaviors. Performs other duties as assigned.