Patient Services Representative (Temporary)

Shelby American, Inc.; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Bilingual Patient Services Representative to enhance their Behavioral Health team. This role involves delivering exceptional customer service, managing patient registrations, and ensuring a smooth operational flow within the department. The ideal candidate will be bilingual in English and Spanish, possess strong clerical skills, and be adept at handling various administrative tasks under pressure. Join a mission-driven organization dedicated to providing high-quality healthcare services to underserved communities, where your contributions will make a significant impact on patient care and satisfaction.

Qualifications

• High School Diploma required; clerical experience preferred.
• Bilingual in English and Spanish is essential.

Responsibilities

• Provide excellent customer service to patients and manage patient registration.
• Verify patient information and collect necessary documentation and payments.

Skills

Customer Service Skills

Data Entry

Bilingual (English/Spanish)

Telephone Etiquette

Ability to Work Under Pressure

Education

High School Diploma or Equivalency

Tools

Practice Management System

Job description

Description

Cornerstone Family Healthcare is actively recruiting for a Bilingual Patient Services Representatives to join our growing Behavioral Health team in Middletown.

RATE OF PAY/SALARY: $18.00 per hour

WORK LOCATION(S): Middletown, NY

STATUS: Temp-Full time(4-6 months)

CORNERSTONE’S MISSION:

Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation.

General Purpose:

The Patient Services Representative will perform general patient registration responsibilities and general office duties to support the operations of their respective department.

Description of Duties:

1. Demonstrates excellent customer service skills at all times by:

• Greets all patients promptly upon entering the patient waiting area, responds promptly and appropriately to their request.
• Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers placed on hold and diligently monitors time spent on hold.
• Monitors the patient waiting area and ensures that it is kept clean and orderly.
• Notifies the practice manager or Administrator on Duty of patients in the waiting room with an extended wait time.
• Schedules appointments, changes appointments and cancels appointments as needed. Verifies scheduled appointments when a patient presents as an appointment/walk in to ensure that they still want/need other scheduled appointments.

2. Participates in the departmental patient registration process following CORNERSTONE policies and procedures:

• Verifies patient information at each visit and makes necessary updates in the practice management system.
• Ensures that required documentation is collected for each patient; photo identification, insurance information.
• Scans registration documents, patient identification, insurance card and other required documentation to the practice management system.
• Verifies insurance eligibility and PCP for each patient at every visit and accurately enters into the practice management system. Is knowledgeable about different types of insurance and their general rules (i.e. PPO/HMO and PCP/referral rules).
• Collects copayments and visit payments at the time of registration.

3. Participates as part of a Care Team, including but not limited to:

• Alerting the Care Team of any potential barriers (anticipated insurance, financial issues, etc.) that may cause delays or difficulties during the day.

Requirements

• High School Diploma or Equivalency
• At least one-year clerical experience
• Knowledge of data entry
• Pleasant telephone manner and ability to work under pressure
• Bilingual (English/Spanish)