Global Client Partner

Knit; New York (NY); Remote; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Global Client Partner, where you'll play a pivotal role in renewing and expanding partnerships with top-tier clients. This exciting position involves collaborating closely with Sales and Customer Success teams to ensure clients receive maximum value from their engagements. With a focus on strategic relationship management, your efforts will directly contribute to the company's mission of redefining consumer research. If you're passionate about client success and have a proven track record in the insights industry, this is the perfect opportunity to make a significant impact.

Benefits

Competitive Salary + Commission Plan

Equity Options

Healthcare (Medical, Dental, Vision)

401(k) with Company Match

Paid Parental Leave

Flexible Time-Off

Company Laptop

Onboarding Technology Stipend

Qualifications

• 5+ years of experience in the research and insights industry.
• Proven track record of maintaining strategic relationships with Fortune 1000 companies.

Responsibilities

• Renew and grow existing partnerships with clients.
• Collaborate with Sales and Customer Success teams to enhance client value.

Skills

Client Relationship Management

Sales Strategy

Customer Success Collaboration

Negotiation Skills

Organizational Skills

Job description

Who we’re looking for…

Role: Global Client Partner

Team: Sales

Reports To: Head of Partnerships & Sales

Location: We are a remote-first company but we prioritize candidates in New York City, Chicago, D.C., Seattle, and San Francisco given the customer requirements of this role. We have office spaces available in all of our hubs.

Travel: This role will travel 1-2 times per quarter for in-person customer meetings and industry conferences. Note, Knit does US All Team, in-person company events 2x per year.

A little about us…

Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we’ve condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We’re on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what’s possible.

Overview & Responsibilities

The purpose of the Global Client Partner at Knit is to renew and grow existing partnerships. At its core, this role exists to ensure Knit customers are sticking with us and continuously expanding.

This role collaborates closest with Sales and Customer Success. While Sales closes net new logos and drives net new revenue, this role manages the existing relationships of customers and serves to maintain and expand their partnerships with Knit.

Post-contracting, this role collaborates with Customer Success and Product - the teams executing against the partnerships. Through collaboration, this role can always identify where the customer is getting the most value, where they have potential to churn, and proactively staying ahead of the partnership needs.

Key performance indicators for this team:

• The Partnerships & Sales team is measured on their ability to generate net new revenue, renew partnerships, and continuously grow existing ones.
• The Director of Account Management is specifically measured by:
  • Net Revenue Retention (NRR)
  • Renewals
  • Growing existing partnerships through upselling and cross selling

Primary responsibilities of this role:

• Collaborate with Sales to transition the relationship from net new business to existing partnerships
• Collaborate with Customer Success to identify where the customer is getting the most value and how to grow and expand upon that
• Foster and maintain strong relationships with client leads, while also uncovering new opportunities to grow the relationship - both with our current customers and new business units within client organizations
• Proactively identify ways to drive value and engagement with main points of contact
• Continuously drive the partnership renewal process throughout the contracted term

Key Skills & Experiences

A successful candidate for this role has experience growing and maintaining strategic relationships with client partners at Fortune 1000 companies. This experience is important as the main responsibility for the role is to give our clients the best experience working with Knit, while uncovering new opportunities to partner.

Required skills & experiences:

• Minimum of 5 years of experience in the research and insights industry
• Experience autonomously owning and leading customer relationships and entering new buying centers within existing Enterprise accounts
  • We are specifically looking for individuals who have supported customers at Enterprise, Fortune 500 companies, with Insights titles (including but not limited to Chief Research/Insights Officers, VP, director-level and above)
• Consistent track record of hitting sales targets
• Experience selling $100,000+ annual contracts to clients at Fortune 1000 companies
• Extremely organized with aggressive attention to detail
• Experience working in a collaborative environment, specifically with customer success, client services, and sales teams
• Sales approach with heavy lean towards discovery - running a process that is extremely thoughtful, intentional, curious and consultative

Benefits

Upon joining the Knit team, you will receive a competitive salary + commission plan, Equity Options, Healthcare (medical, dental, and vision), and Additional Coverage, a company laptop and one-time, onboarding Technology Stipend, a 401(k) with company match, Paid Parental Leave, flexible time-off, and more!

Our Company Values

We are the Championship Team. This means we:

• Are 1% better every day: We approach situations with a growth mindset and ask, “How can we make the business better?” and “What would it take?”
• Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
• Keep the main thing the main thing: Identify what has the biggest impact and prioritize to focus on it.