Customer Success Manager

Pixalate, Inc; New York (NY); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Customer Success Manager to enhance client relationships in the digital advertising sector. This role involves managing client accounts, ensuring product adoption, and driving customer success outcomes. The ideal candidate will have a strong understanding of digital advertising technologies and excellent communication skills. Join a dynamic team focused on innovation and excellence, with opportunities for advancement and a supportive work environment.

Benefits

Comprehensive medical, dental, and vision insurance

Unlimited PTO

401k plan

Monthly internet reimbursement

Flexible, hybrid working hours

Opportunities for advancement

Annual team events

Participation in a high-performing, fun team environment

Highly competitive compensation

Qualifications

• 2-3 years of experience in client-facing roles in digital advertising technology.
• Ability to maintain composure under stress and resolve time-sensitive issues.

Responsibilities

• Manage the entire lifecycle of client accounts, including onboarding and support.
• Drive customer success outcomes such as retention and advocacy.
• Present Pixalate solutions to key clients within the programmatic ecosystem.

Skills

Knowledge of ad servers

Understanding of digital advertising channels

Data-driven mindset

Excellent communication skills

Education

BA/BS degree in a related field

Tools

MS Excel

Salesforce

Google Drive

JIRA

Job description

Customer Success Manager

Employment Type: Full-Time

Minimum Experience: Mid Level

Pixalate is an online trust and safety platform that protects businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV apps, and websites.

Our software and data have been used to uncover multiple high-profile criminal and illegal surveillance cases, including:

• Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says
• Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV
• Washington Post: Your kids’ apps are spying on them
• Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire
• ABC7 News: The State of Children's Privacy Online
• NBC News: How many apps are tracking your children

Our team includes lawyers, data scientists, engineers, economists, and researchers with a global presence in California, New York, Washington DC, London, and Singapore.

About the Role

Pixalate is hiring a Customer Success Manager (CSM) to join our growing team. The successful candidate will leverage programmatic expertise and knowledge of the digital landscape to build and maintain active client relationships. This role is currently remote but may require occasional travel for client meetings.

Responsibilities

1. Manage the entire lifecycle of client accounts, including onboarding, training, support, renewals, upsells, and quarterly reviews.
2. Present Pixalate solutions to key clients within the programmatic ecosystem, including SSPs, DSPs, ad exchanges, and publishers.
3. Identify opportunities for account expansion and understand client needs.
4. Stay informed about industry developments and standards.
5. Drive customer success outcomes such as retention, expansion, churn reduction, advocacy, and increasing lifetime value.
6. Ensure product adoption, client satisfaction, and account health.

Qualifications

1. Knowledge of ad servers, exchanges, DSPs, SSPs, and their roles in digital advertising.
2. Understanding of digital advertising channels (display, mobile web, in-app, OTT/CTV).
3. Knowledge of IVT and viewability in digital advertising.
4. BA/BS degree in a related field or equivalent experience.
5. 2-3 years of experience in client-facing roles in digital advertising technology.
6. Proficiency in MS Excel, Salesforce, Google Drive, and JIRA.
7. Understanding of ad operations tools and practices.
8. Ability to take ownership and act on client goals in a technical environment.
9. Self-starter with the ability to thrive in a startup environment.
10. Ability to maintain composure under stress and resolve time-sensitive issues.
11. Data-driven, analytical, and process-oriented mindset.
12. Excellent communication and presentation skills in English; additional languages are a plus.

Benefits

We focus on innovation and excellence, challenging each other to be our best. Our benefits include:

• Comprehensive medical, dental, and vision insurance (100% premiums covered for employees, 50% for dependents)
• Unlimited PTO
• 401k plan
• Monthly internet reimbursement
• Flexible, hybrid working hours
• Opportunities for advancement
• Annual team events
• Participation in a high-performing, fun team environment
• Highly competitive compensation