Senior Scheduling Specialist

INTEGRIS Health; Oklahoma City (OK); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Front-loaded PTO

Medical benefits

Education assistance

Mental health support

Job summary

INTEGRIS Health in Oklahoma City, OK is seeking a Senior Scheduling Specialist for Central Scheduling on the day shift. This full-time role focuses on advanced scheduling, registration, and patient access to ensure smooth operations and a positive patient experience.

You will manage complex scheduling, verify insurance, estimate patient financial responsibility, and communicate with patients, providers, and payers.

Qualifications

• 4 years of Patient Access operations activities (scheduling/registration/insurance) or related experience
• Experience with Microsoft Office programs and with admission/discharge/transfer or billing/claims management software
• Knowledge of medical terminology, basic ICD-10 and CPT coding healthcare program reimbursement

Responsibilities

• Performs complex scheduling and registration activities, including handling calls and scheduling with required information.
• Verifies insurance, reviews eligibility, and estimates patient financial responsibility.
• Manages high call volumes in a fast-paced environment while maintaining professional service.
• Resolves routine inquiries and reimbursement questions for patients and payers.
• Communicates with patients, physician offices, and carriers to resolve issues promptly.
• Collects patient payments and follows financial clearance processes.
• Acts as liaison for complex access issues and provides guidance to staff.
• Provides training and coaching on processes and payer requirements.
• Supports quality improvement initiatives and data preparation for reporting.

Skills

Patient access

Scheduling

Insurance verification

Microsoft Office

Medical terminology

ICD-10/CPT knowledge

Education

Bachelor's degree

Healthcare certification

Tools

Billing software

Admission/discharge software

Claims management software

Job description

Job Description

Join our team as a day shift, full-time, Senior Scheduling Specialist for Central Scheduling in Oklahoma City, OK.

Get to Know Your Team

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.

Qualifications

• 4 years of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, customer service) in a hospital or physician's office setting
• Previous experience with Microsoft Office programs and experience with admission/discharge/transfer or billing/claims management software
• Previous experience with medical terminology, basic ICD 10 and CPT coding healthcare program reimbursement and methodologies

Preferred Qualifications:

• Bachelor's degree in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA)

Responsibilities

The Scheduling Specialist Sr. is responsible for performing advanced scheduling, registration, and patient access functions to support efficient operations and a positive patient experience. Responsibilities include, but are not limited to:

• Performs complex scheduling and registration activities, including handling incoming calls, scheduling patients with required clinical and demographic information, verifying patient data, collecting point-of-service payments, providing preparation instructions, and ensuring proper documentation in accordance with established standards.
• Completes advanced patient access functions such as insurance verification, eligibility review, patient financial responsibility estimation, and authorization requirements using available systems and protocols.
• Manages high call volumes while multitasking in a fast-paced environment, maintaining a professional, courteous, and service-oriented approach with patients, providers, and internal departments.
• Resolves routine patient inquiries and reimbursement questions, ensuring timely and accurate responses.
• Handles inbound and outbound communications with patients, physician offices, and insurance carriers to promptly resolve issues.
• Collects patient payments and follows established financial clearance processes within defined levels of authority.
• Serves as a liaison for complex patient access and account issues, providing guidance and acting as a subject matter expert for Scheduling Specialists.
• Provides training, coaching, and feedback to staff on processes, systems, and payer requirements, while monitoring productivity and work assignments.
• Supports and leads process improvement and continuous quality improvement initiatives, including goal setting, progress tracking, and data preparation for reporting.

Ensures compliance with performance standards, organizational policies, third-party requirements, and applicable federal and state regulations, including EMTALA and HIPAA.

INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

About Us

Get to Know Your Team

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.

Job Info

• Job Identification 117175
• Job Category Admin Support
• Locations Oklahoma City, OK, United States (Hybrid)