Patient Services Representative - Sovah Physical Therapy

LifePoint Health; Danville (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

SOVAH Health in Danville seeks a Patient Services Representative to be the first line of contact for patients. Responsible for registering patients, collecting payments, and ensuring smooth communication between patients and staff. This role requires strong customer service skills and the ability to handle office functions in a fast-paced environment.

Benefits

Health (Medical, Dental, Vision) benefits

401K benefits

Competitive Paid Time Off

Tuition Reimbursement/Assistance

Professional development opportunities

Qualifications

• Experience with office functions or customer service preferred.
• Two years of Medical Office experience preferred.
• Ability to work in a stressful environment.

Responsibilities

• Greets patients and visitors, registers patients, verifies information.
• Collects patient co-payments and reconciles cash/payment drawer.
• Communicates effectively on a multi-line phone system.

Skills

Critical thinking

Decisive judgment

Customer service

Education

High school diploma or equivalent

Job description

Patient Services Representative - Sovah Physical Therapy

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. SOVAH Health - Danville is a 250 bed hospital with the region's only designated Chest Pain Center & Certified Advanced Primary Stroke Center. We are an academic teaching site for residents, medical students, nurses, nurse practitioners, pharmacists, and physician assistants.

Where We Are:

From our beautiful rolling countryside to our thriving downtown, Danville offers big city amenities with quaint, small town charm. We are home to a thriving arts and entertainment scene, numerous local restaurants and shops, diverse educational institutions, and vast recreational opportunities.

Why Choose Us:

· Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

· Competitive Paid Time Off / Extended Illness Bank package for full-time employees

· Employee Assistance Program – mental, physical, and financial wellness assistance

· Tuition Reimbursement/Assistance for qualified applicants

· Professional development, Growth opportunities, and Mentor-based training

· And much more…

Position Summary:

Sovah Health is looking for someone who is the first line of contact for a patient in the facility. Position serves as the liaison between the physician and the patients. Information is gathered from the patient and entered into the computer system to create an encounter record. Responsible for upfront collections. Delivers customer service support to staff, patients, families, visitors.

· Greets patients and visitors.

· Registers patients, verifies patient information, explains and obtains necessary signatures.

· Answers, screens, and routes telephone calls on a multi-line phone system.

· Communicates with the answering service and ensures reminder phone calls are done daily.

· Collects patient co-payments, deductibles, payments and assists patients with account balances and questions.

· Reconciles cash/payment drawer and for the daily bank deposit.

· Follows through on MD orders by providing work excuses, obtaining medical records.

· Assembles and maintains patient records and charts.

Minimum Qualifications:

High school diploma or equivalent required

Required Skills

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

One (1) year of experience with office functions or customer service preferred

Two (2) years of Medical Office experience preferred

EEOC Statement:

SOVAH Health - Danville is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

About the company

LifePoint Health is an American company that provides healthcare services in growing regions, rural communities and small towns.

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