Lead Patient Services Representative - Sovah Physical Therapy

LifePoint Health; Danville (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading health organization is seeking a Lead Patient Services Representative to manage patient interactions and provide support to medical staff. This role is crucial for ensuring efficient patient flow, greeting visitors, handling registrations, and managing patient records in a busy healthcare environment.

Benefits

Health (Medical, Dental, Vision) benefits

401K Benefits

Competitive Paid Time Off

Tuition Reimbursement/Assistance

Professional development opportunities

Qualifications

• Minimum two years of Medical Office experience required.
• Five years of management experience preferred.

Responsibilities

• Greets patients and visitors.
• Registers patients, verifies information and explains signatures.
• Collects patient co-payments and assists with account questions.

Skills

Critical thinking

Decisive judgment

Ability to work with minimal supervision

Ability to work in stressful environment

Education

High school diploma or equivalent

Job description

Job Description - Lead Patient Services Representative - Sovah Physical Therapy (7455-13672)

Job Description

Lead Patient Services Representative - Sovah Physical Therapy - 7455-13672

Description

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. SOVAH Health - Danville is a 250 bed hospital with the region's only designated Chest Pain Center & Certified Advanced Primary Stroke Center. We are an academic teaching site for residents, medical students, nurses, nurse practitioners, pharmacists, and physician assistants.

Where We Are:

From our beautiful rolling countryside to our thriving downtown, Danville offers big city amenities with quaint, small town charm. We are home to a thriving arts and entertainment scene, numerous local restaurants and shops, diverse educational institutions, and vast recreational opportunities.

Why Choose Us:

· Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

· Competitive Paid Time Off / Extended Illness Bank package for full-time employees

· Employee Assistance Program – mental, physical, and financial wellness assistance

· Tuition Reimbursement/Assistance for qualified applicants

· Professional development, Growth opportunities, and Mentor-based training

· And much more…

Position Summary

Sovah Health is looking for the ideal candidate who will serve as a resource lead employee for all staff.Must greet patients, activate patient files, and provide support to medical and other personnel. It is imperative that the Lead delegate tasks among the staff to complete these tasks promptly. This person will act as a “floater” and will be able to assist in covering for all positions to ensure efficient patient flow.

· Greets patients and visitors.

· Registers patients, verifies patient information, explains and obtains necessary signatures.

· Answers, screens, and routes telephone calls on a multi-line phone system.

· Communicates with the answering service and ensures reminder phone calls are done daily.

· Collects patient co-payments, deductibles, payments and assists patients with account balances and questions.

· Reconciles cash/payment drawer and for the daily bank deposit.

· Follows through on MD orders by providing work excuses, obtaining medical records.

· Assembles and maintains patient records and charts.

· Coordinates orders for all non-clinical supplies and equipment and ensures appropriate inventory levels in accordance with practice budget.

· Provides orientation and guidance for non-clinical staff including front desk and schedulers.

· Provides input and feedback to the Patient Services Manager regarding Patient Services Representatives' performance and orientation.

· Serves as a super user for eCW, answers or opens tickets for any questions concerning eCW issues.

Qualifications

Minimum Qualifications

High school diploma or equivalent required

Required Skills

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Minimum two (2) years of Medical Office experience required

Five (5) years of management experience preferred

EEOC Statement:

SOVAH Health - Danville is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Job

Primary Location

Schedule

Schedule

Full-time

Work Schedule Day shift, 7-10 hr/shift, weekdays only