Patient Services Representative - Signature Primary Care Innovation Way

Roper St. Francis; Mount Pleasant (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

The Patient Services Representative at Roper St. Francis Healthcare in Mount Pleasant, SC, is the first point of contact for patients, handling registration, insurance verification, and scheduling with accuracy and courtesy.

You will explain financial options, collect payments, and maintain patient records, with occasional coverage at other practice locations. The role offers a friendly, service-driven environment and a standard weekday schedule.

Qualifications

• Strong customer service and communication skills.
• Experience with patient registration and scheduling.
• EPIC experience preferred; ability to verify demographics and insurance.

Responsibilities

• Serve as primary contact between patients and physician practices.
• Greet patients and provide courteous service; answer calls and schedule appointments.
• Process registrations, verify demographics and insurance information, and explain financial options.
• Record time indicators for lobby wait times and handle patient payments.

Skills

Customer service

Communication

Scheduling

EPIC experience

Tools

EPIC

Job description

Thank you for considering a career at Roper St. Francis Healthcare!

Given that our office operates as a concierge practice, our care service is distinct from traditional primary care offices. We limit our practice to a maximum of 450 patients to ensure personalized and attentive care. This allows us to foster stronger relationships with our patients and provide more individualized attention.

On average, we see around 10 patients per day, excluding lab or nurse visits. This manageable patient load enables us to offer comprehensive and unhurried consultations, ensuring that each patient receives the time and care they need.

Additionally, we offer a flexible schedule to accommodate the needs of both our patients and staff. Every other Friday, we operate on a half-day schedule, which helps maintain a balanced work environment and enhances our ability to deliver high-quality care consistently.

HOURS

8:00am - 5:00pm, Monday - Friday (When fully staffed, Friday hours will be 8:00am - 1:00pm)

LOCATION

1200 Innovation Way, Suite 300

Mount Pleasant, SC 29464

Previous experience preferred. EPIC experience also preferred.

Reports to: Practice Manager/Supervisor

# of Direct Reports: 0

Primary Function/General Purpose of Position

The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.

Essential Job Functions

• Serves as the primary point of contact between patients and physician practices
• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
• Processes patients in practice as they present for their appointments.
• Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately
• Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.
• Records time indicators for lobby wait times.
• Calculates patient liabilities and actively collects and processes patient payments.