Patient Services Representative (PSR) – Physician Office - Patterson Ave Family Practice

Bon Secours Mercy Health; Virginia; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Services Representative to enhance patient care through effective communication and administrative support. This role involves processing referrals, scheduling appointments, and maintaining patient records, ensuring a smooth experience for patients. Join a team that values compassion and excellence in healthcare delivery.

Benefits

Medical, dental, and vision plans

Prescription coverage

Flexible spending accounts

Life insurance with AD&D

Retirement contributions

Paid time off

Educational assistance

Qualifications

• Healthcare or related experience preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Serve as the main contact for patients and community.
• Process patient referrals and registration.
• Schedule appointments and maintain accurate records.

Skills

Problem-solving

Communication

Interpersonal

Basic math

Basic computer skills

Education

High School Degree or GED

Tools

Microsoft Office

Cadence

Connect Care

Job description

At Bon Secours Mercy Health, we are dedicated to continually improving healthcare quality, safety, and cost-effectiveness. Our hospitals, care sites, and clinicians are recognized for clinical and operational excellence.

Bon Secours

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Bon Secours seeks individuals committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and communities thrive.

Patient Services Representative (PSR) – Physician Office - Patterson Ave Family Practice - Richmond, VA

Job Summary:

The Patient Services Representative serves as the main point of contact for patients and the community. Responsibilities include processing patient referrals and registration, verifying demographics, obtaining insurance information, updating medical records, scheduling appointments, transcribing orders, explaining financial options, and maintaining accurate and efficient record updates.

Essential Functions:

1. Provide excellent communication and customer service by greeting patients and community members respectfully.
2. Process admission paperwork and verify insurance, ensuring accurate patient identification for billing systems.
3. Answer internal and external calls in a friendly and helpful manner.
4. Troubleshoot and resolve problems promptly.
5. Maintain patient flow and inform supervisors of any issues immediately.
6. Coordinate and prioritize bed placement to ensure prompt and appropriate patient placement.
7. Perform other duties as assigned.

Education:

• High School Degree or GED required.

Experience:

• Healthcare or related experience preferred but not required.
• Knowledge of medical terminology, Microsoft Office, Cadence, and Connect Care preferred.

Skills & Abilities:

• Problem-solving skills, basic computer skills, 40 WPM typing, and excellent communication and interpersonal skills.
• Professional engagement with staff and patients.
• Basic math skills.

Many opportunities reward your hard work with comprehensive benefits including medical, dental, vision plans, prescription coverage, flexible spending accounts, life insurance with AD&D, retirement contributions, paid time off, educational assistance, and more. Benefits vary by employment status.

All applicants will be considered regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or veteran status. For more information or accommodations, contact [e-mail].