Patient Services Representative (PSR) – Physician Office - Neurology Clinic at St. Mary's Hospital

Bon Secours Health System; Richmond (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a compassionate healthcare organization as a Patient Services Representative. In this role, you will be the first point of contact for patients, ensuring a seamless experience through effective communication and excellent customer service. You will handle patient registrations, verify insurance details, and manage appointment scheduling. This position offers a supportive environment where your contributions will directly impact patient care and community well-being. If you are dedicated to service and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Comprehensive Medical Plans

Dental and Vision Plans

Prescription Drug Coverage

Flexible Spending Accounts

Life Insurance

Employer Retirement Contributions

Paid Time Off

Educational Assistance

Qualifications

• Prior experience in the healthcare field preferred but not required.
• Knowledge of medical terminology preferred but not required.

Responsibilities

• Serve as the main point of contact for all patients and the community.
• Process patient referrals, registrations, and verify demographics.

Skills

Communication Skills

Customer Service Skills

Problem-Solving Skills

Basic Computer Skills

Typing Skills (40 WPM)

Basic Math Skills

Education

High School Degree or GED

Tools

Microsoft Office

Cadence

Connect Care

Job description

Thank you for considering a career at Bon Secours Mercy Health!

S cheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Bon Secours

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Patient Services Representative (PSR) – Physician Office - Neurology Clinic at St. Mary's Hospital - Richmond, VA

Job Summary:

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions:

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billingsystems
• Ability to answer internal and external calls in a friendly and helpful manner
• Must possess the ability to troubleshoot and resolve problems promptly
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
• Other duties as assigned

Education:

• High School Degree or GED

Experience:

• Prior experience in the healthcare field or a related area is preferred but not required
• Knowledge of medical terminology preferred but not required
• Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required

• Healthcare/Medical Receptionist experience preferred.

Skills & Abilities:

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills

Bon Secours M ercyHealth is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

RIC Neurology Clinic - SMH RSPB

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail] .