Patient Services Representative - Ortho / Podiatry

Healthstar/CPS; Morristown (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Healthstar/CPS in Morristown, TN is seeking a friendly medical receptionist to greet patients, verify demographics and insurance, and prepare medical records for daily appointments.

You will maintain patient profiles, schedule appointments, collect co-pays, and coordinate referrals while supporting staff and answering calls in a fast-paced clinic environment.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office preferred.
• Proficient data entry and typing.
• Excellent patient-facing communication and customer service.
• Familiarity with medical records management and EMR systems.

Responsibilities

• Greet and register patients in a prompt, courteous manner.
• Verify demographics and insurance information in patient records.
• Prepare patient medical records for daily appointments.
• Update patient profiles and file histories, labs, and correspondence.
• Maintain and organize medical records per department guidelines.
• Manage appointment schedules and confirm/cancel/no-show appointments.
• Collect co-pays and reconcile cash drawer daily.
• Coordinate patient referrals and EMR data entry.
• Answer incoming calls and screen inquiries; provide information as directed.
• Attend meetings and assist other staff as needed.

Skills

Data entry

Typing speed

Customer service

Phone system proficiency

Teamwork

Lifting 30-50 lbs

Education

High School Diploma or Equivalent

Tools

EMR Athena

Job description

Job Details

Description

• Greets and registers patients in prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Responsible for preparation of patient medical records for daily appointments.
• Updates profiles on the patients.
• Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re‑scheduled or no‑show appointments.
• Responsible for collecting all co‑pays and small balances and balancing drawer daily.
• Responsible for patient referrals.
• Must be knowledgeable of EMR (Athena)
• Answers telephone, screens calls and provides information as directed.
• On‑site regular and punctual attendance.
• Assisting other staff as directed.
• Other job functions as directed.
• Attends meetings as required.

Skills/Abilities

• Must demonstrate current competencies applicable for the position such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone system, copiers and fax machines.
• Knowledge of customer services principles and techniques.
• Must be capable of screening and directing calls in courteous and expeditious manner.
• Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
• Must be able to respond to stressful or emergency situations in a calm and effective manner.
• Must have the ability to work cooperatively as a member of office staff and team.
• Must be able to lift 30-50 pounds.

Mental/Physical Requirements

• Mostly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests.

Education

High School Diploma or Equivalent