Patient Services Representative

InStride Foot & Ankle Specialists; Statesville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

InStride Foot & Ankle Specialists is seeking a Patient Services Representative to support front desk operations in a podiatry practice. You will greet patients, verify insurance, collect payments, and schedule appointments, while ensuring accurate data entry and smooth office flow.

The role requires a high school diploma or GED, computer experience, and strong customer service. Experience with EMR and practice management software is preferred, along with HIPAA/OSHA knowledge.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer Service experience required.
• Understanding of medical insurance required.
• Experience with Medical Records Software and practice management software preferred.
• Front desk medical practice experience required.
• Must have a working understanding of OSHA & HIPAA compliance.

Responsibilities

• Greets and registers patients.
• Verifies insurance and demographic information.
• Checks patients in and/or out and makes appointments as indicated.
• Collects co-pays and patient payments.
• Answers phones.
• Monitors and resolves registration errors.
• Completes referrals and authorizations as needed.
• Responsible for tidiness of front office and waiting area.
• Demonstrates working knowledge of EMR system.
• Surgery Scheduling.

Skills

Customer service

Phone etiquette

Front desk experience

HIPAA compliance

Education

High School Diploma or GED

Tools

EMR system

Practice management software

Medical records software

Job description

Patient Services Representative Job Summary

Assists with the front desk responsibilities of the podiatry practice.

Essential Functions (May perform part or all of the following)

• Greets and registers patients.
  
• Verifies insurance and demographic information.
• Checks patients in and/or out and makes appointments as indicated.
• Collects co-pays and patient payments.
• Answers phones.
• Monitors and resolves registration errors.
• Completes referrals and authorizations as needed.
• Responsible for tidiness of front office and waiting area.
• Demonstrates working knowledge of E.M.R. system.
• Surgery Scheduling
  

Education, Experience and Certifications

High School Diploma or GED required. Computer experience required. Customer Service experience required. Understanding of medical insurance required. Experience with Medical Records Software and practice management software preferred. Front desk medical practice experience required. Must have a working understanding of OSHA & HIPAA compliance.

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Reports to: Office Manager and/or Physicians