Patient Services Associate- Orthopedics

Jobtailor; Columbus (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

Jobtailor in Columbus, OH is seeking a friendly medical receptionist to coordinate patient flow, check in patients, answer phones, greet visitors, and support front-desk operations in a busy clinic.

You will maintain patient records (EMR or paper), assist with scheduling, handle payments, monitor wait times, manage referrals, and liaise with insurance for pre-certifications, while upholding confidentiality and delivering exceptional customer service.

Qualifications

• High School diploma or equivalent.
• One year of customer service experience.
• Skill in problem solving.
• Ability to manage multiple priorities.
• High level of interpersonal skills to handle sensitive and confidential situations.
• Exceptional customer service skills.

Responsibilities

• Coordinate and provide patient support services.
• Answer phones and direct calls.
• Greet patients and visitors.
• Maintain patient medical records via EMR or paper charts.
• Assist with patient scheduling.
• Perform office functions and handle patient payments.
• Monitor length of patient’s wait and notify appropriate parties of excessive wait times.
• Request and handle referrals and medical records from referring offices.
• Maintain cash drawer, reconcile daily cash, and prepare bank deposits.
• Contact insurance companies for registration or procedural pre-certifications.

Skills

Customer service

Multitasking

Interpersonal communication

Problem solving

Confidentiality awareness

Education

High School diploma or equivalent

Job description

Responsibilities

• Coordinate and provide patient support services
• Answer phones and direct calls
• Greet patients and visitors
• Maintain patient medical records via EMR or paper charts
• Assist with patient scheduling
• Perform office functions and handle patient payments
• Monitor length of patient’s wait and notify appropriate parties of excessive wait times
• Request and handle referrals and medical records from referring offices
• Maintain cash drawer, reconcile daily cash, and prepare bank deposits
• Contact insurance companies for registration or procedural pre-certifications

Requirements

• High School diploma or equivalent
• One year of customer service experience
• Skill in problem solving
• Ability to manage multiple priorities
• High level of interpersonal skills to handle sensitive and confidential situations
• Exceptional customer service skills