Patient Services Representative - ogi | Obstetrics, Gynecology & Infertility

Revo Health; Maple Grove (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a full-time Patient Services Representative to assist with patient registration and phone call management. This role involves greeting patients, coordinating appointments, and ensuring accurate documentation. Ideal candidates will possess customer service experience and relevant educational qualifications. The position is located in Maple Grove, with standard hours during weekdays and occasional weekend shifts.

Benefits

Comprehensive Medical, Dental & Vision Plan

401K with Profit Sharing

Tuition Reimbursement

Gym & Car Rental Discounts

Qualifications

• High School diploma/GED or equivalent.
• Customer Service experience required.
• Medical terminology knowledge preferred.

Responsibilities

• Greet and register patients, collect co-payments.
• Answer patient calls, schedule appointments.
• Maintain accurate insurance information.

Skills

Customer Service

Communication

Detail-oriented

Education

High School diploma/GED

Job description

The Patient Services Representative is responsible for patient registration and check-in as well as patient phone calls.

This is a full-time position working M-F between the hours of 8:30 am - 5:00 pm and every 11th Saturday out of our Maple Grove location.

ogi | Obstetrics, Gynecology & Infertility is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Answer patient calls, schedule appointments and direct calls as appropriate
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Customer Service experience required
• Medical terminology knowledge preferred

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity- Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation- Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic/office/surgery center setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.