Patient Services Representative- Oakland

UPMC; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative to join their team in Pittsburgh. This role is pivotal in ensuring patients receive exceptional care and support throughout their healthcare journey. You will assist patients in navigating the healthcare system, perform essential administrative tasks, and educate them on financial responsibilities. With a focus on collaboration and communication, you will contribute to a mission of Life Changing Medicine, setting high standards for patient care. This position offers a competitive salary and benefits, making it an excellent opportunity for those passionate about healthcare.

Benefits

Health and Welfare Benefits

Paid Time Off (PTO)

Wellness Programs

Paid Parental Leave

Retirement Program

Qualifications

• Experience in patient care and navigating healthcare systems.
• Strong communication and collaboration skills.

Responsibilities

• Assist patients in navigating the healthcare system.
• Perform administrative duties such as scanning medical records.
• Educate patients about financial responsibilities.

Skills

Patient Care

Communication

Collaboration

Administrative Duties

Service Recovery

Education

High School Diploma

Certification in Healthcare

Job description

University of Pittsburgh Physicians is hiring a full-time Patient Services Representative for UPMC Vision Institute - Oakland

Location: 203 Lothrop Street, 6th Floor, Pittsburgh, PA 15213.

This position works Monday through Friday during daylight hours, with rotating shifts between 7 a.m. and 5 p.m., and requires 25% travel to satellite locations including Shadyside, Forbes, Mercy, St. Margaret’s, Monroeville, Wexford, Bethel Park, and Natrona Heights for coverage as needed.

Join UPMC as a Patient Services Representative and contribute to a mission of Life Changing Medicine, setting standards for quality care, and providing excellent patient support.

What Can You Bring to UPMC?

• Contribute to UPMC’s mission of Life Changing Medicine.
• Set and maintain high standards of care for the care delivery team.
• Provide patient care activities through independent judgment, communication, and collaboration.
• Establish and maintain collaborative relationships with physicians, healthcare providers, patients, and families to achieve optimal patient outcomes.
• Demonstrate a commitment to the community and healthcare profession.

What Can UPMC Do for You?

• Offer a career path with valuable experience for current and future success.
• Provide health and welfare benefits including medical, vision, dental, life, disability, and a retirement program.
• Support work-life balance with PTO, wellness programs, and paid parental leave.
• Offer competitive pay including base, merit, and premium pay.

Responsibilities:

• Assist patients in navigating the healthcare system and provide follow-up to ensure continuity of care.
• Perform administrative duties such as scanning medical records and faxing.
• Guide patients through self-arrival technology or check-in at the desk based on their preference.
• Schedule or connect patients to ancillary services at checkout.
• Understand and apply principles of service recovery to meet patient expectations.
• Educate patients about financial responsibilities and connect them to advocacy resources as needed.
• Obtain signatures for consent following HIPAA regulations.
• Verify insurance benefits via online systems or phone inquiries.
• Promote and assist with MyUPMC portal registration.
• Collect copayments and other payments at the point of service.
• Provide a warm greeting to all patients.
• Register patients in the Biometrics program and explain its benefits.
• Update patient registration information at checkout.
• Manage phone calls and direct them appropriately.
• Schedule follow-up appointments during checkout.