Patient Services Representative, Neurosurgery

UPMC; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading academic department as a Patient Services Representative, where you will play a crucial role in enhancing patient experiences at a renowned healthcare facility. This full-time position involves scheduling appointments, providing essential information to patients, and ensuring smooth operations within the clinic. With a focus on exceptional customer service, you will help patients navigate their healthcare journey, making a significant impact on their overall experience. If you thrive in a busy environment and are passionate about patient care, this is the perfect opportunity for you to grow your career in a supportive and dynamic setting.

Qualifications

• Strong customer service experience is essential.
• Previous experience in scheduling within a clinical environment preferred.

Responsibilities

• Assist patients with scheduling and navigating the healthcare system.
• Perform administrative duties including scanning and faxing medical records.
• Collect copayments and manage patient registration.

Skills

Customer Service

Scheduling Experience

Communication Skills

Administrative Skills

Education

High School Diploma

Associate Degree

Job description

University of Pittsburgh Physicians Department of Neurological Surgery is hiring a full-time Patient Services Representative to join their team in Oakland, PA! In this position you will work Monday-Friday from 8:00am-4:30pm supporting scheduling for multiple physicians at the UPMC Presbyterian Neurological Surgery clinic. The position will be responsible for scheduling follow up appointments, imaging appointments, and providing after visit summary and instructions to patients upon check-out.

We are seeking candidates with strong customer service experience, those with previous experience scheduling in a clinical environment, and who enjoy staying busy throughout their workday.

This is the largest Academic Neurological Surgery department in the country and is actively growing. Our team focuses on the patient experience with the highest level of service we can provide. We do not have evening hours, and the clinic is closed on weekends and holidays.

Responsibilities:

1. Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
2. Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
3. Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
4. Schedule or connect patient to resources to schedule for ancillary services at checkout.
5. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
6. Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
7. Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
8. Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
9. Promote MyUPMC patient portal and assist patients in registration when applicable.
10. Collect copayments and any other applicable patient payments at the point of service.
11. Provide a warm greeting for all patients.
12. Register patients in Biometrics (fingerprint recognition) program and explain benefits.
13. Confirm and/or update patient registration information at checkout.
14. Appropriately distribute/triage phone calls to other areas and/or clinical providers.
15. Schedule follow-up appointments within the practice at checkout.