Patient Services Representative (Mobile)

The Vancouver Clinic, Inc. P.S.; Washington; On-site; USD 25,000 - 29,000; Full time

Job summary

The Vancouver Clinic, Inc. P.S. is seeking a Patient Services Representative (Mobile) to join the Salmon Creek 1 location in Vancouver, WA.

You will warmly welcome patients and families, collect co-pays, verify insurance, answer calls, and schedule appointments as part of a fast-paced team. Ideal candidates have a high school diploma, at least one year of customer service and front-office medical experience, proficiency with Epic, and strong phone and keyboard skills.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of customer service experience required.
• Minimum of 1 year of medical front office experience preferred.
• Experience with Epic preferred.
• Excellent phone skills and customer service behaviors.
• Strong computer keyboarding skills.

Responsibilities

• Greet patients and families and provide friendly service.
• Collect co-pays and verify insurance information.
• Answer phone calls and schedule appointments.
• Multitask effectively in a fast-paced environment as part of a team.

Skills

Customer service

Multitasking

Phone skills

Teamwork

Education

High School Diploma

Tools

Epic

Job description

Vancouver Clinic is looking for a Patient Services Representative (Mobile) to join our Salmon Creek 1 location! To be successful in this role you will need a friendly demeanor, great attitude, and the desire to make a positive impact on our patients. Responsibilities can include providing excellent customer service to our patients by welcoming and greeting patients and their families, collecting co-pays, obtaining and completing insurance information, answering phone calls, and scheduling appointments. If you can multitask, work well with others as part of a team, and maintain a positive attitude while working in a fast-paced environment, we want you on our team!

Location: Salmon Creek 1 (2525 NE 139th Street – Vancouver, WA 98686)

Schedule: MondaythroughFriday from 7:00am-4:00pm

Hiring range generally between $18.00/hour to $21.37/hour, and placement in the range depends on an evaluation of experience.

Requirements:

• High School Diploma or equivalent required.
• Minimum of 1 year of customer service experience required .
• Minimum of 1 year of medical front office experience preferred.
• Experience with Epic preferred.
• Excellent phone skills and customer service behaviors.
• Strong computer keyboarding skills required.

*This role will function with a workstation on wheels and will require the ability to walk, stand, and push a 60-lb cart for the entirety of the shift.

Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all positions at the Clinic.

This position may require that employees have and maintain an activated smartphone that receives text messaging and/or ability to have a required app such as authenticator apps as some job functions require use of multi-factor authentication (MFA).

Pay Range:
$17.31 - $24.24

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment.

• medical
• dental
• vision
• life insurance
• AD&D
• long term disability
• health savings account
• flexible spending account
• employee assistance program
• voluntary life
• critical illness
• accident
• hospital indemnity
• identity theft protection
• legal services
• 401k retirement plan
• employer matching contribution up to 4%

Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.