Patient Services Representative (Mobile)

The Vancouver Clinic; Vancouver (WA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Total Rewards Program

401k with employer matching up to 4%

Medical, dental, vision benefits

Job summary

Vancouver Clinic is seeking a Patient Services Representative (Mobile) to provide friendly, efficient front desk support at Salmon Creek 1 in Vancouver, WA. Responsibilities include greeting patients, collecting co-pays, obtaining insurance information, answering calls, and scheduling appointments.

The role requires a high school diploma, with at least 1 year of customer service and medical front office experience preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Minimum 1 year of medical front office experience preferred.
• Experience with Epic preferred.
• Excellent phone skills and strong keyboarding abilities.

Responsibilities

• Greet and assist patients and families at the front desk.
• Collect co-pays and obtain/verify insurance information.
• Answer phones and schedule appointments.
• Maintain a positive, efficient patient flow in a fast-paced environment.
• Work collaboratively with team members to deliver outstanding patient service.

Skills

Customer service

Phone skills

Keyboarding

Teamwork

Multitasking

Education

High School Diploma or equivalent

Tools

Epic

Job description

Vancouver Clinic is looking for a Patient Services Representative (Mobile) to join our Salmon Creek 1 location! To be successful in this role you will need a friendly demeanor, great attitude, and the desire to make a positive impact on our patients. Responsibilities can include providing excellent customer service to our patients by welcoming and greeting patients and their families, collecting co-pays, obtaining and completing insurance information, answering phone calls, and scheduling appointments. If you can multitask, work well with others as part of a team, and maintain a positive attitude while working in a fast-paced environment, we want you on our team!Location: Salmon Creek 1 (2525 NE 139th Street – Vancouver, WA 98686)Schedule: Monday through Friday from 7:00am-4:00pmHiring range generally between $18.00/hour to $21.37/hour, and placement in the range depends on an evaluation of experience.Requirements:High School Diploma or equivalent required.Minimum of 1 year of customer service experience required .Minimum of 1 year of medical front office experience preferred.Experience with Epic preferred.Excellent phone skills and customer service behaviors.Strong computer keyboarding skills required.*This role will function with a workstation on wheels and will require the ability to walk, stand, and push a 60-lb cart for the entirety of the shift.Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all positions at the Clinic.This position may require that employees have and maintain an activated smartphone that receives text messaging and/or ability to have a required app such as authenticator apps as some job functions require use of multi-factor authentication (MFA).Pay Range:$17.31 - $24.24The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE. Contact your Recruiter for full information.Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.