Patient Services Representative - Minneapolis, MN

C4 Technical Services; Minneapolis (MN); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Tactile Medical is seeking a Patient Services Representative to join our Minneapolis team. You will be the primary contact for patients prior to shipment of the device, handling inbound and outbound calls in a busy contact center environment.

Responsibilities include processing shipments, guiding patients through forms, arranging payments and financial assistance, updating patient files, and coordinating with sales and other departments to meet yearly shipment goals.

Qualifications

• Associate degree or equivalent work experience
• 1+ years of customer service/call center experience
• Experience using a multiple monitor interface

Responsibilities

• Outreach to patients to process all pending product shipments
• Effectively communicate with patients with clear, empathetic language
• Deliver information to patients with care and clarity
• Discuss benefit information with clarity to patients
• Set up payments and payment arrangements in the POS system
• Explain and facilitate completion of forms for financial assistance
• Provide order status updates for patient calls and inquiries
• Triage patient calls to other departments as appropriate
• Enter and triage service or product issue cases
• Update patient files and order information
• Maintain HIPAA compliance and quality standards
• Participate in cross-functional efforts to meet shipment goals

Skills

Communication

Problem solving

Patience

Teamwork

Customer service

Education

Associate degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Outlook

Job description

Added - a day ago Patient Services Representative - Minneapolis, MN Clinical Minneapolis , Minnesota | Contract Or

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• Working location: Hybrid at Minneapolis office
• Interviews: 30 minute virtual
• Openings: 2
• Pay rate: $21/hour

Job Description

The Patient Service Representative supports Tactile Medical patients within a contact center environment through inbound and outbound communication. This role’s main responsibility is to be the primary contact for patients prior to the shipment of their device.

Responsibilities

• Outreach to patients to process all pending product shipments
• Effectively communicate with our patients by listening, speaking clearly and using everyday language our patients can understand
• Deliver information to patients in a caring, empathetic, manner that align with Tactile Medical’s overall patient experience
• Discuss reported benefit information with great clarity to patients
• Set up payments and payment arrangements within our point-of-sale system
• Explain and facilitate completion of appropriate forms for patients that may benefit from the financial assistance program
• Provide order status updates for incoming calls from patients and sales representatives, including questions about reimbursement and the insurance process
• Triage patient calls to other departments as appropriate
• Enter and triage Cases for any service complaint or product issue
• Update, maintain and document patient files as well as order information
• Adhere to company and role performance standards, meeting or exceeding expectations for inbound/outbound calls while still emphasizing a focus on quality
• Provide input in team meetings, make suggestions for continuous improvement and best practices
• Participate in cross functional efforts internally & with other departments to ensure yearly shipment goals are achieved
• Maintain compliance with all appropriate regulatory requirements including HIPAA
• Perform other duties as assigned

Qualifications

• Education & Experience
• Required:
• Associate degree or equivalent work experience
• 1 or more years of customer service/call center experience
• Experience using a multiple monitor interface

Preferred:

• Previous experience in medical device or other healthcare environments

Knowledge & Skills

• Proficiency working with Microsoft Word, Excel, Teams and Outlook with the ability to navigate multiple systems
• Exceptional communication skills both verbal and written with the ability to communicate effectively with all different types of patients
• Strong problem solving and listening skills coupled with patience to be able to assist our patients with the questions and issues they may be experiencing
• Passionate and eager to learn new skills
• Ability to adapt to an ever-changing environment
• Commitment to patient satisfaction
• Thrives in a team environment but is also self sufficient
• Strong ability to multi-task and prioritize