Patient Services Representative - Middletown, NY

UnitedHealth Group; New York (NY); On-site; Confidential; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Services Representative to enhance patient experiences. This role involves welcoming patients, managing appointments, and ensuring smooth operations within a dynamic healthcare environment. You will collaborate with a team committed to delivering exceptional care while adhering to professional standards. If you are passionate about making a difference in people's lives and thrive in a fast-paced setting, this opportunity is perfect for you. Join a supportive team that values your contributions and offers pathways for career advancement in a culture of excellence.

Benefits

Paid Time Off

Medical Plan Options

Dental and Vision Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Qualifications

• 1+ years of customer service or healthcare experience required.
• Intermediate computer proficiency is essential for this role.

Responsibilities

• Greet and register patients, ensuring excellent customer service.
• Verify insurance eligibility and maintain patient confidentiality.

Skills

Customer Service

Communication Skills

Organizational Skills

Time Management

Ability to Multi-task

Education

High School Diploma/GED

Tools

EPIC Scheduling

Electronic Health Record Systems

Job description

Opportunities with Crystal Run Healthcare, part of the Optum family of businesses.

Advance your career in a dynamic health care setting. Our commitment to coordinated care and technology-driven practices not only elevate patient care but also provides our team with a supportive work environment. With a growing network of locations, we offer a platform for career advancement with an excellence culture. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together.

Multi-Specialty, part of Optum, has an immediate opening for a friendly, patient-focused, and detail-oriented Patient Services Representative to join our team. The Patient Services Representative is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

The Patient Services Representative greets and registers patients in a prompt, pleasant, and helpful manner, as well as instructs, directs, and schedules patients and visitors. The Patient Services Representative will receive payments from patients, issue receipts, and post payment data.

Schedule: This role would consist of a 37.5-hour work week, Monday through Friday between the hours of 9:00 am to 5:00 pm. The schedule will be determined by the supervisor upon hire.

Location: 109 Rykowski Lane, Third Floor, Middletown, NY 10941

Primary Responsibilities:

• Adheres to standards of professionalism set by the Practice.
• Always maintains professional appearance by adhering to dress code and wearing identification badge.
• Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff.
• Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice, and staff members.
• Functions as a member of a team committed to quality patient care.
• Takes initiative to keep informed of new/revised Policy and Procedures, Standards of Care and incorporates these into practice.
• Attends and participates in mandatory quarterly staff meetings or reads minutes.
• Completes Mandatory Education annually.
• Attends/participates in training/review classes and projects as assigned.
• Handles difficult situations and people with tact, professionalism, and H.E.A.R.T.
• Demonstrates good judgment in escalating difficult situations and people to Management personnel.
• Demonstrates professionalism in attendance & punctuality.
• Promotes a positive work attitude fostering teamwork and acceptance of management decisions.
• Supports peer-to-peer training initiative for new Patient Services employees.
• Assists co-workers whenever possible, to achieve office goals / patient satisfaction.
• Works independently, takes initiative in completing assignments and does so without reminder.
• Completes all miscellaneous work assigned by leadership or Physician accurately and in a timely manner.
• Opens office as needed; turns on copiers, terminals, and printers, and updates computer for current day’s session.
• Communicates with clinical staff to keep patient informed of appointment status.
• Verifies insurance eligibility and coverage by phone, independent website, RTS, Phreesia or at time of service.
• Verifies patient demographic and insurance information at time of visit.
• Provides, explains, and reviews for accurate completion, all Registration forms.
• Provides and explains the Authorization to Release Health Information to patient at their request.
• Determines balances due including past balance, co-payments, co-insurance, and deductibles.
• Invites patients with the Patient Portal enrollment (PxP) in compliance with Meaningful Use guidelines.
• Provides After visit Summary in compliance with ACO guidelines.
• Prepares Batch Report daily to total and balance collections.
• Begins the check-in process in EPM, Phreesia, and Siemens.
• Schedules /Cancels /Reschedules patient appointments as ordered by the physician adhering to scheduling policies and procedures.
• Obtains or issues HMO insurance referrals as required for maximum reimbursement of services rendered.
• Notifies management or other departments appropriately using Clerical Templates for various issues/requests/reasons.
• Maintains supply inventories and equipment necessary for the effective performance of the job.
• Maintains a neat, organized, orderly environment in the reception and waiting room areas.
• Closes office as needed, ensuring that lights, terminals, and office machines have been turned off and all patients accounted for and discharged.
• Actively demonstrates good oral and written communication skills with both internal and external customers.
• Demonstrates flexibility in schedule to meet patient and office needs.
• Works with a sense of urgency.
• Performs other tasks as required for the effective and efficient functioning of the Practice when directed to do so by Supervisory and Managerial personnel.

What are the reasons to consider working for UnitedHealth Group? Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
• More information can be downloaded at: http://uhg.hr/uhgbenefits.

Required Qualifications:

• High School Diploma/GED (or higher).
• 1+ years of customer service or healthcare related experience.
• 1+ years of EPIC scheduling experience (external applicants only).
• Intermediate level of computer proficiency.
• Ability to cover other offices if needed.

Preferred Qualifications:

• Experience as a receptionist in a healthcare setting.
• Experience working with an electronic health record.
• Experience working with scheduling programs.
• Knowledge and ability to learn and apply job functions.

Soft Skills:

• Ability to work independently and as a team.
• Demonstrated ability to work well with health care providers.
• Strong organizational and time management skills.
• Ability to multi-task and prioritize tasks to meet all deadlines.
• Ability to work well under pressure in a fast-paced environment.
• Excellent verbal and written communication skills.

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required