Part-Time Patient Services Representative - Middletown, NY

Optum; New York (NY); On-site; USD 80,000 - 100,000; Part time

Job summary

Join a dynamic healthcare team as a Part-Time Patient Services Representative, where you'll play a vital role in delivering exceptional patient care. In this engaging position, you will greet and register patients, manage appointments, and ensure a smooth flow of operations. With a commitment to excellence and a supportive environment, this role offers a pathway for professional growth. If you are passionate about making a difference in healthcare and thrive in a fast-paced setting, this opportunity is perfect for you. Embrace the chance to connect with patients and contribute to a culture of caring and collaboration.

Benefits

Paid Time Off

Health Plans

401(k)

Education Reimbursement

Employee Discounts

Qualifications

• 1+ year of customer service or healthcare experience required.
• Intermediate computer skills with multitasking capabilities.

Responsibilities

• Greet and register patients promptly and courteously.
• Verify insurance eligibility and process payments securely.
• Assist with scheduling and maintain organized office environment.

Skills

Customer Service

Healthcare Knowledge

Computer Proficiency

Time Management

Communication Skills

Education

High School Diploma/GED

Tools

Electronic Health Records (e.g., EPIC)

Scheduling Software

Job description

Opportunities with Crystal Run Healthcare, part of the Optum family of businesses.

Advance your career in a dynamic health care setting. Our commitment to coordinated care and technology-driven practices not only elevate patient care but also provide our team with a supportive work environment. With a growing network of locations, we offer a platform for career advancement with an excellence culture. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together.

Multi-Specialty, part of Optum, has an immediate opening for a friendly, patient-focused, and detail-oriented Part-Time Patient Services Representative to join our team. The role involves completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, and adhering to Lean processes. The position supports the team in meeting financial, clinical, and service goals.

The Part-Time Patient Services Representative greets and registers patients promptly and courteously, instructs, directs, and schedules patients and visitors, receives payments, issues receipts, and posts payment data.

Schedule: The office is open six days a week. This role involves a 30-hour work week, between 11:00 am and close (approximately 9:00 pm). The schedule will be determined by the supervisor upon hire.

Location: 95 Crystal Run Road, Middletown, NY 10941

Primary Responsibilities:

• Adhere to standards of professionalism set by the Practice
• Maintain professional appearance and wear identification badge
• Demonstrate courtesy and professionalism toward patients and staff
• Respect confidentiality and comply with HIPAA regulations
• Work as part of a team committed to quality patient care
• Stay informed of policies, procedures, and standards of care
• Attend mandatory meetings and complete required education
• Handle difficult situations tactfully and escalate appropriately
• Maintain punctuality and professionalism in attendance
• Support peer training and assist colleagues to achieve office goals
• Work independently, taking initiative to complete assignments
• Complete miscellaneous tasks as assigned
• Prepare the office for daily operations and communicate with clinical staff
• Verify insurance eligibility and coverage, ensure accurate patient information
• Provide and review registration forms, obtain signatures
• Explain and provide authorization forms as needed
• Determine patient balances and process payments securely
• Encourage enrollment in the Patient Portal and provide After Visit Summaries
• Manage daily collections and update systems accordingly
• Assist with scheduling, cancellations, and referrals
• Maintain supplies and organized environment
• Close the office securely at the end of the day
• Communicate effectively with internal and external customers
• Demonstrate flexibility and a sense of urgency in duties

Why consider working for UnitedHealth Group? Our competitive pay, comprehensive benefits, performance rewards, and supportive management team foster a rewarding work environment. Benefits include paid time off, health plans, 401(k), education reimbursement, employee discounts, and more. Details can be found at http://uhg.hr/uhgbenefits.

We offer a rewarding environment with clear pathways for success and development opportunities.

Required Qualifications:

• High School Diploma/GED or higher
• At least 1 year of customer service or healthcare-related experience
• Intermediate computer proficiency, including multitasking on multiple websites and using dual monitors

Preferred Qualifications:

• Experience as a healthcare receptionist
• Experience with electronic health records (e.g., EPIC)
• Experience with scheduling software
• Basic medical terminology knowledge

Soft Skills:

• Ability to work independently and in teams, with good judgment and accountability
• Strong organizational and time management skills
• Ability to multi-task and prioritize effectively
• Work well under pressure in a fast-paced environment
• Excellent communication skills, both verbal and written

The salary range for this role is $16.00 to $28.85 per hour, based on full-time employment factors such as experience, education, and location. UnitedHealth Group is committed to equal employment opportunity and a drug-free workplace, requiring candidates to pass a drug test before employment.