Patient Services Representative - Internal Medicine

Tower Health; Reading (Berks County); Hybrid; USD 34,000 - 44,000; Full time

Job summary

Tower Health, a regional healthcare system, provides patient registration and scheduling services across its hospitals and clinics in Pennsylvania. The Patient Services Representative handles customer service, insurance verification, copays, and EMR scanning to support efficient department operations.

Role requires friendly, courteous communication with patients, families, vendors and physicians, and may include additional responsibilities as assigned to ensure smooth workflow.

Qualifications

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Responsibilities

• Register patients and schedule appointments.
• Verify insurance information and process preauthorizations.
• Collect copays and account balance payments.
• Scan documents into EMR and perform other clerical tasks.
• Maintain courteous contact with patients, families, community, vendors, coworkers and physicians.

Skills

Patient services skills

Customer service skills

Detail oriented

Excellent communications

Excellent interpersonal

General clerical

Medical terminology

Microsoft Office

Multiline telephone

Multitasking

Organizational skills

Education

High School Diploma or GED

Tools

EMR system

Microsoft Office

Job description

Job Summary

• The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.
• Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
• Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
• The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

#READ

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• No experience

Certification and Licensure

• BLS Certification - Based on department

Required Skills

• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

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