Patient Services Representative II, Diagnostic Imaging

Sutter Health; Roseville (CA); Sur place; USD 36 000 - 50 000; Plein temps

Avantages offerts par ce poste

Benefits package

Résumé du poste

Sutter Health is seeking a Patient Access Specialist to greet patients, verify data, and schedule appointments at an outpatient facility. You will update EHRs, collect payments, and guide patients through intake procedures while protecting PHI and complying with policies.

This role supports coordination with healthcare teams, requires strong communication, and may involve travel between Roseville and Sacramento locations as needed.

Qualifications

• HS diploma or equivalent education/experience.
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and patient billing.

Responsabilités

• Greet and check-in patients at the facility.
• Verify patient information and schedule appointments.
• Update Electronic Health Records (EHR).
• Facilitate intake forms and collect payments.
• Maintain PHI privacy and comply with regulations.
• Travel between Roseville and Sacramento locations as needed.

Connaissances

Insurance knowledge

Patient billing

Verbal communication

Time management

Office software

PHI privacy

Team collaboration

Independent work

Problem solving

Scheduling

Formation

HS Diploma or equivalent

Equivalent experience accepted

Outils

Microsoft Office

Word

Excel

Outlook

Description du poste

We are so glad you are interested in joining Sutter Health!

Organization

SMF-Sutter Med Foundation- Central

Position Overview

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Education

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• HS Diploma or equivalent education/experience

Typical Experience

• 1 year of recent relevant experience.

Skills And Knowledge

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Travel

• Travel is required as needed between Roseville and Sacramento locations.

Job Shift

Day/Evening

Schedule

Full Time

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

As Needed

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $26.06 to $36.48 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.