Patient Services Representative II, Cardiology Call Center

Sutter Health; Emeryville (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

Sutter Health in Emeryville, CA is hiring a Patient Access representative to be the primary contact for patients, families, and healthcare partners in a centralized call center. You will deliver professional, compassionate service while guiding scheduling, registration, referrals, and general inquiries.

You will verify and update patient information in the EHR, schedule appointments per guidelines, and help patients navigate services and provider details.

Qualifications

• HS Diploma or equivalent required or equivalent experience.
• 1 year of recent relevant experience.

Responsibilities

• Serve as the primary contact for patients, families, and healthcare providers through a centralized patient access call center.
• Provide professional and compassionate customer service while assisting with appointment scheduling, registration, referral coordination, and general inquiries.
• Verifies and updates patient demographic, insurance, and contact information in the EHR.
• Schedules and reschedules appointments according to established guidelines.
• Supports patients with navigating healthcare services, including appointment availability, referral requirements, provider information, and appropriate routing of clinical or administrative concerns.
• Maintains professionalism while managing a high volume of inbound and/or outbound calls and resolving patient needs efficiently.
• Adheres to organizational policies and all applicable local, state, and federal regulations related to patient privacy, confidentiality, safety, and quality of care.
• May assist with department-specific workflows, training or orientation of staff, and other patient access or call center responsibilities as assigned.

Education

HS Diploma or equivalent education/experience

Job description

We are so glad you are interested in joining Sutter Health!

Organization

SPMF-Sutter Pacific Medical Foundation - South

Position Overview

Serves as a primary point of contact for patients, families, and healthcare providers through a centralized patient access call center. Provides professional and compassionate customer service while assisting with appointment scheduling, registration, referral coordination, and general inquiries. Verifies and updates patient demographic, insurance, and contact information in the Electronic Health Record (EHR), schedules and reschedules appointments according to established guidelines, and ensures accurate documentation of patient interactions. Supports patients with navigating healthcare services, including appointment availability, referral requirements, provider information, and appropriate routing of clinical or administrative concerns. Builds confidence and cooperation with patients, their families/support persons, clinical teams, and other healthcare partners through effective communication, active listening, accurate information, and timely follow-up. Maintains professionalism while managing a high volume of inbound and/or outbound calls and resolving patient needs efficiently. Adheres to organizational policies and all applicable local, state, and federal regulations related to patient privacy, confidentiality, safety, and quality of care. May assist with department-specific workflows, training or orientation of staff, and other patient access or call center responsibilities as assigned.

** Schedule: Monday - Friday 8 am - 5 pm (subject to change) **

Education

HS Diploma or equivalent education/experience

Job Description

Equivalent experience will be accepted in lieu of the required degree or diploma.

Typical Experience

1 year of recent relevant experience.

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days Of The Week

Monday - Friday

Weekend Requirements

None

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.16 to $45.02 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.