PATIENT SERVICES REPRESENTATIVE (FT; 40hrs/wk) – Temple Physicians Inc. @ Lafayette Hill

Temple Health; Pennsylvania; Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Temple Health is seeking a friendly front desk associate to manage preregistration, registration, and re-verification processes using established registration and billing systems. You will accurately identify and document insurance coverage for scheduled services and coordinate with patients, schedulers, and insurance companies to obtain demographic and liability information.

You will also handle all front desk functions, scheduling tasks, and greeting patients in a warm, welcoming manner.

Formación

• High School Diploma or Equivalent Required.
• 2 years experience in a secretarial or clerical/general office position Required.
• 1 year experience in a healthcare setting Required.

Responsabilidades

• Complete preregistration, re-registration and/or re-verification following department procedures using registration and billing systems.
• Identify, verify, and document insurance coverage for scheduled services from electronic and manual sources.
• Communicate with patients/caregivers, schedulers and insurance companies by telephone to obtain accurate demographics, insurance, referring provider and patient liability information.
• Perform all front desk functions and scheduling tasks; answer phones and greet patients and family members in a warm, welcoming manner.
• Maintain a calm, rational demeanor and support a good patient experience in a fast-paced, high-pressure environment.
• Provide strong customer service as a core duty of all responsibilities.

Conocimientos

Front desk

Phone skills

Customer service

Scheduling

Multitasking

Educación

High School Diploma

Herramientas

Registration software

Billing systems

Descripción del empleo

Responsible for completing the preregistration, re-registration and/or re-verification processes following department procedures using identified technology and appropriate registration/billing systems. In addition, responsible to accurately identity, verify, and document insurance coverage for scheduled services utilizing all available electronic and manual sources. Requires daily communication with patients/caregivers, schedulers and insurance companies via telephone in order to obtain accurate demographic, insurance, referring provider and patient liability information. Performs all front desk functions in addition to handling all scheduling functions. Answers phones, greets patients and family members in a warm and welcoming manner and works as part of a team to provide a good patient experience. This role requires a calm, rational demeanor; effective job performance; and ability to multitask in hectic, high-pressured, emotionally charged situations. Customer service is a key component of all duties.

Education

High School Diploma or Equivalent Required

Experience

2 years experience in a secretarial or clerical/general office position Required

1 year experience in a healthcare setting Required

Licenses

Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.