PATIENT SERVICES REPRESENTATIVE (FT; 40hrs/wk) - Temple Physicians Inc. @ Flourtown Cardiology

Temple Health; Huntingdon Valley (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Temple Physicians Inc. @ Flourtown Cardiology is seeking a Patient Services Representative to handle preregistration, registration and verification, insurance data collection, and scheduling at the front desk.

The role requires strong customer service, multitasking, and professional communication with patients, caregivers, schedulers, and insurers to ensure accurate information and a positive patient experience.

Responsibilities

• Pre-/re-registration and re-verification per department procedures.
• Verify insurance coverage for scheduled services using electronic/manual sources.
• Answer phones, greet patients and family, manage scheduling and front desk tasks.

Job description

PATIENT SERVICES REPRESENTATIVE (FT; 40hrs/wk) - Temple Physicians Inc. @ Flourtown Cardiology

Tracking Code

264054

Weekly Hours

35.00

Schedule

Full-Time

Shift

Rotating

Responsible for completing the preregistration, re-registration and/or re-verification processes following department procedures using identified technology and appropriate registration/billing systems. In addition, responsible to accurately identity, verify, and document insurance coverage for scheduled services utilizing all available electronic and manual sources. Requires daily communication with patients/caregivers, schedulers and insurance companies via telephone in order to obtain accurate demographic, insurance, referring provider and patient liability information. Performs all front desk functions in addition to handling all scheduling functions. Answers phones, greets patients and family members in a warm and welcoming manner and works as part of a team to provide a good patient experience. This role requires a calm, rational demeanor; effective job performance; and ability to multitask in hectic, high-pressured, emotionally charged situations. Customer service is a key compo