Patient Services Representative - Front Desk - Mason, Blue Ash & Hyde Park, OH

PhyNet Dermatology LLC (External); Mason (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

PhyNet Dermatology LLC (External) is seeking a patient services representative for front desk duties across multiple clinics. You will greet patients, register, schedule appointments, and coordinate clinical calls to ensure smooth patient flow and accurate record keeping.

The ideal candidate has a high school diploma, 0–1 year of customer service experience, and basic proficiency with Microsoft Office and billing processes.

Qualifications

• High school diploma or equivalent.
• 0–1 year of customer service experience, preferably in healthcare or retail.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.
• Willing to work at multiple locations including Hyde Park, Blue Ash, and Mason.

Responsibilities

• Greet patients and handle registration and appointment scheduling with strong customer service.
• Coordinate and triage clinical calls to appropriate departments.
• Assist patients with forms and paperwork to ensure accuracy.
• Maintain a clean, organized lobby and work area.
• Escalate patient concerns to the appropriate teams as needed.
• Support billing processes and maintain up-to-date medical charts.
• Enter referral information and manage patient records across locations.
• Maintain reliability with attendance and punctuality.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Registration

Billing

Multitasking

MS Office

Education

High school diploma or equivalent

Job description

Position Summary

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Essential Functions

• Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.


• Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.


• Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.


• Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.


• Issue Escalation: Identify and elevate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.


• Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.


• Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.


• Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.


• Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Knowledge, Skills, & Abilities

• High school diploma or equivalent.


• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.


• Proficient in collecting patient payments at the time of service.


• Skilled in navigating multiple computer systems simultaneously.


• Competent in Microsoft Office applications.


• Position is required to work at multiple locations Hyde Park, Blue Ash, Mason and other locations dependent on coverage needs.

Physical and Mental Demands

• Physical Requirements:


• Occasionally required to stand, walk, and sit for extended periods.


• Use hands to handle objects, tools, or controls; reach with hands and arms.


• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.


• Occasionally lift, push, pull, or move up to 20 pounds.


• Vision Requirements:


• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in PhyNet Dermatology LLC (External)’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

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