Patient Services Representative Clinic

OU Health; Oklahoma City (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading health organization is seeking a Patient Services Representative to coordinate patient schedules and provide clerical assistance in an outpatient clinic. The role involves scheduling appointments, greeting patients, and managing patient records. Ideal candidates will have strong communication and customer service skills, along with a high school diploma. This entry-level position offers a full-time employment opportunity with a comprehensive benefits package.

Benefits

PTO

401(k)

Medical Plans

Dental Plans

Qualifications

• 0-3 years of professional work experience required.
• 2 or more years of experience in customer service preferred.

Responsibilities

• Schedules patient appointments by telephone or in person.
• Greets patients and accepts payments.
• Communicates with patients of all ages professionally.

Skills

Communication

Customer Service

Interpersonal Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

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Job Description

Essential Responsibilities

Scheduling

• Schedules patient appointments, either by telephone or in person
• Provides information about clinic operations
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Prepares and enters healthcare providers’ schedules into the computer.
• Coordinates schedules as directed to patient requiring multiple services.
  
  

Position Title

Patient Services Representative Clinic

Department

OUHP Family Medicine Center Clinics

Job Description

General Description: Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

Essential Responsibilities

Scheduling

• Schedules patient appointments, either by telephone or in person
• Provides information about clinic operations
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Prepares and enters healthcare providers’ schedules into the computer.
• Coordinates schedules as directed to patient requiring multiple services.
  
  

Check In/Check Out

• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Totals encounter forms and inspects the form for completeness and accuracy.
• Codes procedures and diagnoses.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and distributes to the appropriate people.
• Prepares encounter forms and billing packets for patients to be seen.
• May prepare and type daily deposits.
• Balances and closes cash box daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
• Prints and faxes physician schedules to offices.
  
  

Filing and Organization

• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Files patient charts.
• Prepares inactive patient charts for storage. Maintains log of charts in storage.
• Secures charts that have been sent to storage that are needed in the clinic.
• Replaces torn charts with new covers.
• Makes up new patient charts and/or packets of information
• Prepares new patient inserts for charts.
• Requests medical records from other facilities.
  
  

Referrals and Authorizations

• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
  
  

Miscellaneous

• Dispenses supplies as needed.
• Notifies appropriate person when supplies are low and need to be reordered.
• Types notes and letters for physicians as needed.
• Makes immunization cards as needed.
• Logs mail receipts according to University policy.
• Sorts and distributes mail.
  
  

All Areas

• Communicates with patients of all ages in a professional manner at all times.
• Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.
• Enhances professional growth and development through in-service meetings and education programs.
• Maintains patient confidentiality.
• Performs related work as required
  
  

General Responsibilities

• Performs other duties as assigned.
  
  

Minimum Requirements

Education: High School Diploma or GED required.

Experience: 0-3 years of professional work experience required. 2 or more years of experience in customer service preferred.

Licensure/Certifications/Registrations Required: None required.

Knowledge, Skills & Abilities

• Good verbal and written communication skills
• Customer Service skills
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• Proficient with the use of Microsoft Office tools
  
  

Current OU Health Employees - Please click HERE to login.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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