Patient Services Representative - CCP York

UPMC; York (York County); On-site; USD 38,000 - 52,000; Full time

Job summary

UPMC Children's Community Pediatrics in York is seeking a Full-Time Patient Services Representative to support our front desk and patient flow. Weekend and evening availability is required to align with hours of operation.

Responsibilities include greeting patients, handling check-in, copays, scheduling follow-ups, and helping families navigate care. You will register patients in Biometrics and promote the MyUPMC portal while ensuring HIPAA compliance and accurate records.

Qualifications

• Greet patients and assist with check-in.
• Collect copayments and update patient information.
• Explain financial responsibilities to patients.

Responsibilities

• Greet patients, assist with check-in and update information.
• Arrange follow-up appointments and connect patients to services.
• Help patients navigate the healthcare system and provide clear instructions.
• Register patients in Biometrics and promote MyUPMC portal.
• Educate patients on financial responsibilities and connect them to resources.
• Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Handle phone calls, scan records, and perform general office duties.

Skills

Customer service

Communication skills

HIPAA compliance

Scheduling

Tools

Biometrics system

MyUPMC portal

Job description

Are you passionate about helping kids be their best selves?

UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in York.

Weekend and evening availability required to support the hours of operation.

• Patient Interaction:Greet patients, assist with check-in, collect copayments, and update information.
• Scheduling:Arrange follow-up appointments and connect patients to services.
• Support:Help patients navigate the healthcare system and provide clear instructions.
• Technology:Register patients in Biometrics and promote MyUPMC portal.
• Financial Advocacy:Educate patients on financial responsibilities and connect them to resources.
• Compliance:Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Admin Tasks:Handle phone calls, scan records, and perform office duties.