Patient Services Representative- Endocrinology Associates

UPMC; Lemoyne (Cumberland County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Excellent benefits

Friendly team

Growth opportunities

Job summary

UPMC in Lemoyne, PA is seeking a full-time Patient Service Representative for the Endocrinology Associates Outpatient team. The role involves greeting patients, guiding check-in, collecting payments, updating records, and scheduling follow-ups, all while promoting the MyUPMC portal.

You'll work weekdays with no weekends or holidays, and occasional travel to Carlisle/York locations for staffing needs. Benefits and growth opportunities are highlighted in the posting.

Qualifications

• High school diploma or equivalent required.
• Two years of medical/billing/customer service experience preferred.
• Experience with Epic or other health records systems preferred.
• Knowledge of medical terminology preferred.
• Proficiency with personal computers and typing preferred.

Responsibilities

• Provide a warm greeting for all patients.
• Assist patients with self-arrival technology or desk check-in.
• Collect copayments and any other payments at the point of service.
• Verify and update patient registration information and schedule follow-ups.
• Provide follow-up to unresolved patient questions to ensure continuity of care.
• Promote MyUPMC patient portal and assist with registration when applicable.
• Verify insurance benefits with appropriate carrier via online systems or calls.
• Obtain signatures for consent to treatment and financial responsibility per HIPAA.
• Perform other duties as assigned.

Skills

Customer service

Typing

Medical terminology

Education

High school diploma

Tools

Epic

Medipac

Job description

Join our team of Life Changers!

UPMC is hiring a full-time Patient Service Representative to support our Endocrinology Associates Outpatient team/office in Lemoyne.

Shift/Hours: Monday-Friday from 7:30am-4:00pm or 8:00am-4:30pm - No weekends or holidays!

Travel: Infrequent travel to our Carlisle and York locations to assist with staffing needs may be required. *Manager will discuss further during interview process

Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose:

The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer‑friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow‑up appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow‑up appointments.
• Provides follow‑up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• *Performs in accordance with system-wide competencies/behaviors
• *Performs other duties as assigned.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Prior healthcare/medical office experience is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran