Patient Services Representative - Catalyst Medical Clinic

Twin Cities Orthopedics; Chaska (MN); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Patient Services Representative to join their team at a local clinic. This part-time role involves greeting patients, managing registration processes, and ensuring accurate billing information. The ideal candidate will possess strong customer service skills and have a high school diploma or equivalent. You will play a crucial role in creating a welcoming environment for patients while adhering to healthcare regulations. If you are passionate about providing exceptional service and want to be part of a collaborative team, this opportunity is perfect for you.

Benefits

Comprehensive Medical, Dental & Vision Plan

Maternity Bundle

401K with Profit Sharing

Tuition Reimbursement

Gym Discounts

Car Rental Discounts

Qualifications

• High school diploma or equivalent required.
• Customer service experience and telephone skills are essential.

Responsibilities

• Greet patients and assist with registration and billing.
• Answer phones and manage provider schedules.
• Ensure compliance with confidentiality and legal regulations.

Skills

Customer service skills

Telephone skills

Windows computer skills

Understanding of medical records

Education

High School diploma/GED

Job description

Patient Services Representative - Catalyst Medical Clinic

Job Category: Patient Services

Requisition Number: PATIE008660

Posted: April 10, 2025

Part-Time

Hourly Range: $18.32 USD to $27.14 USD

Locations

Showing 1 location

The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner.

This is a part-time (0.325) position working Tuesday's from 8:00 am - 4:00 pm and Friday from 8:00 am - 1:00 pm out of our Chaska location.

Catalyst Medical Clinic is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Greets all patients that enter the clinic within a reasonable amount of time
• Obtains all demographic and billing information to assist in accurate and timely billing procedures
• Photocopies patients’ insurance cards, obtain signatures, perform registration protocol, and check patients in
• Answers phones within a reasonable amount of time
• Reviews Provider’s schedules on a daily basis for days off and schedule flow
• Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
• Fully participate and contribute to the patient centered health care
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Customer service experience, telephone skills, and Windows computer skills
• Working knowledge of clinical front desk preferred

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts.

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity- Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation- Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic/office setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.