Patient Services Representative - Catalyst Medical Clinic

MedStar Health; Watertown (MN); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare organization in Minnesota is seeking a part-time Patient Services Representative to assist with patient registration and clinical support duties. The role involves greeting patients, handling their information, and ensuring efficient clinic operations. Candidates should have a high school diploma and strong customer service skills.

Benefits

Comprehensive Medical, Dental & Vision Plan

401K with Profit Sharing

Tuition Reimbursement

Gym & Car Rental Discounts

Qualifications

• Must possess a valid High School diploma or GED.
• Experience in customer service and telephone communication is required.
• Knowledge of clinical front desk protocols preferred.

Responsibilities

• Responsible for patient registration and check-in processes.
• Answer phones and schedule appointments.
• Gather demographic and billing information for accurate processing.

Skills

Customer service

Telephone skills

Windows computer skills

Education

High School diploma/GED or equivalent

Tools

Medical Records

Job description

Description

The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties.

This is a part-time position (FTE .55) working 3 days per week, our clinic is open Monday-Thursday, 8am-5pm and Fridays 8am-1pm in Watertown.

Catalyst Medical Clinic is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare

Essential Functions:

• Greets all patients that enter the clinic within a reasonable amount of time


• Obtains all demographic and billing information to assist in accurate and timely billing procedures


• Photocopies patients' insurance cards, obtain signatures, perform registration protocol, and check patients in


• Answers phones within a reasonable amount of time


• Schedules appointments


• Reviews Provider's schedules on a daily basis for days off and schedule flow


• Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information


• Fully participate and contribute to the patient centered health care


• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent


• Customer service experience, telephone skills, and Windows computer skills


• Working knowledge of clinical front desk preferred

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.


• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickhere.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.


• Complete job required training.


• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)


• Demonstrate prompt and reliable attendance


• Work in the clinic during business hours


• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required


• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines


• Communicate and interact in a respectful and professional manner


• Prioritize workload while being flexible to meet the expectations of the daily operations


• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions


• Understand and execute a variety of instructions


• Effectively operate equipment and communicate on and operate the phone system


• Work independently with minimal supervision


• Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say


• Service - Consistently contribute to deliver an exceptional experience


• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations


• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness


• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.


• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees


• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.